Director, IT Infrastructure & Operations

• Strong executive presence with the ability to communicate effectively across technical and non-technical audiences.
• Proven leadership capability in fast-paced, highly dynamic operational environments.
• Strong vendor management, contract negotiation, and technology partnership experience.
• Demonstrated ability to balance strategic planning with operational execution and delivery accountability.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Experience operating within ITIL-aligned service management environments preferred.
• Ability to travel up to 10% as needed.

Availability to support escalations, critical incidents, and operational events outside standard business hours as required.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline (or equivalent combination of education and experience).
• 10+ years of progressive IT experience, including 7+ years leading enterprise infrastructure and operations teams within complex, multi-site, 24/7 environments.
• Proven experience leading large-scale infrastructure modernization and transformation initiatives while maintaining operational stability and service continuity.
• Significant hands-on experience operating enterprise-scale workloads across major cloud platforms, including AWS, Microsoft Azure, and/or Google Cloud Platform.
• Strong technical foundation across enterprise networking, cloud architecture, virtualization, storage, compute, security, and distributed infrastructure environments.
• Experience supporting globally distributed environments, including edge locations, telecommunications providers, SD-WAN, and enterprise connectivity services.
• Experience with modern infrastructure and automation technologies, including Kubernetes, container platforms, Terraform, Ansible, observability platforms, and infrastructure-as-code tooling.
• Proven accountability for uptime, availability, resiliency, and operational performance across mission-critical enterprise services.
• Experience leading incident management, disaster recovery, business continuity, and operational response functions within high-availability environments.
• Demonstrated success building and leading high-performing technical teams across internal and outsourced support models.
• Mergers and acquisitions integration experience strongly preferred.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve.

As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel.

Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development.

We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

• Medical/prescription drug, dental, and vision Insurance

• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off

• Tuition reimbursement
• Training and Development