Director, Global DevOps, Site Reliability, & Infrastructure (Vancouver, B.C. or Austin, TX)

Own the operation, maintenance, and evolution of our cloud, hybrid, and bare-metal infrastructure.

Develop and execute a pragmatic future-state infrastructure roadmap aligned with business growth and technical requirements.

Lead modernization initiatives that improve scalability, resilience, maintainability, and operational efficiency.

Oversee high availability, disaster recovery, backup, business continuity, and capacity planning.

Establish effective infrastructure governance while balancing performance, security, reliability, cost, and complexity.

Define and execute our monitoring and observability strategy across infrastructure, applications, platforms, and customer experience.

Identify visibility gaps and improve alerting, issue detection, diagnosis, escalation, and resolution.

Expand Infrastructure as Code, deployment automation, and operational automation to reduce manual work and improve consistency.

Use metrics, retrospectives, and operational data to continuously improve reliability and team effectiveness.

Evaluate emerging technologies, including AI-driven operational tools and AIOps, where they can meaningfully improve performance or efficiency.

Own infrastructure and operational budgeting, forecasting, cost controls, and financial planning.

Improve visibility into cloud, hosting, licensing, monitoring, support tooling, and other technology expenditures.

Apply FinOps and cloud-governance principles to improve utilization and financial accountability.

Identify and eliminate waste, overprovisioning, unused resources, and inefficient technology spending.

Partner with Finance and Executive Leadership on future infrastructure investments and operating expenses.

Build, mentor, and develop high-performing DevOps, SRE, Infrastructure, and Support teams.

Establish clear roles, expectations, performance metrics, and development plans.

Recruit and retain strong technical talent while building a culture of ownership, accountability, collaboration, and continuous improvement.

Create clarity and momentum in a fast-changing environment.

Build strong partnerships across Engineering, Product, QA, Security, Customer Success, Finance, and Executive Leadership.

Communicate operational health, risks, priorities, investments, and progress clearly to technical and executive audiences.

10+ years of experience across Infrastructure Operations, DevOps, SRE, Cloud Operations, or related disciplines.

5+ years of leadership experience managing engineering, DevOps, infrastructure, SRE, support, or service-delivery teams.

Proven experience operating and supporting mission-critical SaaS platforms.

Strong experience operating production cloud, hybrid, and/or bare-metal environments at scale.

Deep understanding of Linux, networking, security, virtualization, storage, databases, infrastructure automation, and systems operations.

Demonstrated experience improving monitoring, observability, incident response, operational maturity, and service reliability.

Experience establishing effective SOPs, runbooks, operational standards, and support processes.

Experience managing technology budgets, infrastructure costs, vendors, capacity, and operational expenditures.

Strong planning, prioritization, decision-making, and organizational skills.

Excellent communication skills with the ability to work effectively with engineers, business leaders, executives, partners, and customers.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

DevOps, SRE, or infrastructure transformation

Infrastructure as Code such as Terraform, Pulumi, Bicep, or CloudFormation

CI/CD and deployment automation

Enterprise monitoring and observability platforms

Kubernetes, containerized workloads, and platform engineering

FinOps, cloud governance, and cost allocation

Global SaaS platforms and 24x7 production environments

AI-driven operational tooling, automation platforms, or AIOps

Scaling technical service organizations through periods of business growth or transformation

During your first 12 months, you’ll be expected to:

Improve the stability and effectiveness of DevOps, SRE, Infrastructure, and Front-Line Support operations.

Establish clear ownership, operating standards, KPIs, and executive visibility.

Deliver and begin executing a measurable monitoring and observability roadmap .

Strengthen incident response, service reliability, uptime, and operational readiness.

Improve SOP and runbook coverage for critical systems and services.

Define and execute a future-state infrastructure roadmap aligned with business priorities.

Establish stronger infrastructure cost controls, forecasting, governance, and optimization.

Strengthen collaboration across technical and business teams.

Build confidence in the organization through predictable planning, clear communication, disciplined execution, and strong operational leadership .

This role is ideal for a technology leader who enjoys solving complex operational problems and building organizations that scale. You’ll have the opportunity to influence not only how our infrastructure operates today, but how our technology organization evolves for the future —strengthening reliability, modernizing our platform, developing our teams, and creating the operational foundation for continued growth

#LI-ATX

Streaming is having its moment — and BitKernel is building the infrastructure powering it. We're a global tech company on a mission to make world-class streaming accessible to anyone with a great video idea, from scrappy startups to established media brands.

We've spent years in the trenches of IPTV, OTT, cloud TV, billing, and video distribution — and we've taken all of that hard-won expertise and rebuilt it into something faster and smarter: a next-generation streaming SaaS platform.

In November 2025, we launched Goose , our flagship product that lets enterprises and SMEs spin up white-label streaming platforms . And we didn't stop there — in early 2026, we shipped interactive streaming tools built for the next generation of video business models, because the way people watch (and engage) is changing fast, and we intend to lead the way.

We're growing quickly and building a team that moves fast, thinks big, and isn't afraid to challenge how streaming "has always been done." If that sounds like you, let's talk.