Director, Field Alignment

o Lead through collaboration and influence, not formal authority.

o Build strong partnerships within the Pod(s) and with functional leaders to align priorities and resolve challenges.

· Analytical Program Oversight

o Use data-driven insights to guide decisions on resource allocation, timelines, and risk mitigation.

o Develop dashboards and KPIs for Pod performance and customer experience metrics.

o Champion creation, deployment and use of enabling technologies including Veeva, Power BI, and related AI tools.

o Serve as the point of coordination for assigned accounts, proactively identifying risks, removing friction, and ensuring timely follow-through across the Pod.

o Establish and maintain an account health operating rhythm (regular touchpoints, open-issue logs, action tracking, and clear owners/dates) to prevent issues from escalating.

o Partner with Commercial, Medical, and Service, to triage customer needs early, clarify next steps, and align on expected timelines and communications.

o Synthesize customer feedback and operational insights to inform improvements in process, training, tooling, and performance metrics—escalating only when threshold criteria are met.

o Align Pod strategies with corporate goals and priorities.

o Drive scenario and account planning for growth and lifecycle management.

o Create and deploy cross-Pod collaboration and continuous improvement processes.

o Promote transparency and knowledge and best practice sharing across regions and functions.

o Drive Pod planning, execution, reflection and adjustments through advanced understanding of customer needs and best-in-class internal and external capabilities.

o Actively identify and dismantle Pod bottlenecks (e.g., recurring technical friction or referral stalls) ensuring accountability for execution across all Pods.

o Ensure critical information is shared within and across Pods ensuring compliant communication and documentation.

o Implement conflict resolution frameworks to manage Pod friction / ensure unification.