Director, Direct Sales

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living.

Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.

Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

Xplore is seeking a Director, Direct Sales to lead the strategic direction and execution of our Inside Sales organization.

This role will be responsible for driving sales performance, improving lead-to-sale conversion, strengthening the customer experience, and building a high-performing sales culture through coaching, enablement, performance management, and cross-functional collaboration.

The successful candidate will play a key role in delivering subscriber growth targets while advancing Xplore’s Sales Excellence program across multiple sales channels.

Roles and Responsibilities

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• Lead the Inside Sales organization across key channels, including inbound, web, and live chat, to achieve sales and subscriber growth objectives.
• Set, monitor, and manage sales performance targets, including lead-to-sale conversion, value-added service attach rates, opportunity-to-install completion, and customer experience metrics.
• Own and execute Xplore’s Sales Excellence program, including sales process improvement, call/chat quality standards, coaching rhythms, performance tiers, and recognition programs.
• Develop and implement initiatives, tools, and processes that improve sales productivity, conversion quality, and overall customer experience.
• Provide leadership, coaching, and direction to Inside Sales management teams to support employee development, engagement, accountability, and performance.
• Partner cross-functionally with Marketing, Enablement, Finance, Operations, Network, and external partners to align sales initiatives with business goals.
• Leverage sales enablement technology, reporting, performance scorecards, and analytics to identify opportunities, drive results, and support continuous improvement.
• Support workforce planning, onboarding, training, and talent development strategies to build and maintain a high-performing sales organization.
• Manage compensation, commission, and recognition-related programs in alignment with sales objectives and financial targets.
• Perform other related duties as required.