Director, Customer Success (SUMMIT)

Required Qualifications:

Previous experience with formal people management and team leadership

Must be authorized to work in the US for this role

Proven track record in broad portfolio impact including renewals, saves, and adoption metrics

Experience with deal construction and commercial activity

Established cross-functional influence across Sales, Product, and GTM organizations

Strong interpersonal, coaching, and mentorship skills

Entrepreneurial mindset with tenacious execution capabilities

Articulate and consistent communication style

Customer- and team-oriented approach with ability to champion culture

Preferred Qualifications:

Deep exposure to telecommunications, high-tech, media, and retail & consumer goods business landscapes

Understanding and usage of key industry solutions embedded in GTM strategy

Established relationships across marquee accounts

Examples of transforming individual execution into broader packaged plays or new organizational standards

Demonstrated ability to identify and establish operational excellence benchmarks

Experience operating in complex, highly technical renewal deal cycles

Success in This Role

Top-performing Directors of Customer Success, demonstrates portfolio-level outcomes through proactive risk management and data-driven decision making. They operate confidently in the "math" of forecasting and planning while maintaining deep customer relationships. They bring unique qualifications through their leadership approach, strength in Sales partnership, cross-functional influence, and expertise in business processes, solutioning, and strategic advisory credibility.

Successful candidates will be able to articulate their top 3-5 immediate priorities, identify the biggest risks or gaps in the current state, and outline a clear 30/60/90-day execution plan to drive team alignment and portfolio priorities.

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy .