Director, Customer Implementations

Lead, coach, and develop a global Customer Implementations team responsible for complex enterprise deployments across 3E’s product portfolio.

Strengthen implementation execution by setting clear expectations, operating rhythms, delivery standards, and accountability across the team.

Define and continuously raise the standard for implementation excellence across delivery quality, milestone discipline, risk management, customer communication, go-live readiness, and value realization.

Build scalable implementation practices, including project plans, governance models, RACI frameworks, resource planning, delivery controls, and consistent customer communication.

Establish stronger risk management practices to identify project health concerns, customer escalations, resource constraints, and delivery risks before they impact outcomes.

Improve visibility into project health, customer risk, capacity, and delivery performance through dashboards, tools, and consistent reporting.

Lead through ambiguity, legacy processes, and complex customer needs by bringing structure, focus, and practical solutions without slowing momentum.

Partner with Customer Experience, Sales, Account Management, Customer Success, Product, Support, Technology, and Business Line leaders to strengthen handoffs, resolve risks, and support customer outcomes.

Strengthen team capability by coaching talent, addressing performance gaps, improving cross-product knowledge, and building a culture of accountability, continuous improvement, and high-quality delivery.

Identify opportunities to use AI, automation, workflow tools, and digital workers to reduce manual work, improve reporting accuracy, and scale implementation operations.

Capture insights from implementations and post-sale project work to support renewals, expansion opportunities, account planning, and long-term customer success.

Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here

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