Director - Customer Analytics & Workforce Insights

Qualifications

• Deep knowledge of labor economics and applied workforce analysis, including labor supply and demand, occupational and geographic labor markets, wage determination, employment dynamics, and workforce forecasting.
• Strong quantitative and statistical analytical skills, including experience working with large and complex datasets.
• Proficiency with statistical programming tools such as Python and/or R.
• Strong SQL skills and experience querying and manipulating large datasets.
• Experience with data visualization and business intelligence tools such as Tableau, PowerBI, or similar platforms.
• Ability to combine and interpret public labor-market datasets with proprietary business data.
• Strong understanding of forecasting and quantitative modeling, with the ability to select methods appropriate to the business question rather than applying unnecessary methodological complexity.
• Exceptional data storytelling and presentation skills, particularly for senior non-technical audiences.
• Strong client-facing communication and relationship management skills.
• Demonstrated ability to convert ambiguous business questions into structured analytical projects and actionable recommendations.
• Excellent project management skills, including the ability to prioritize competing demands and manage multiple complex analytical projects simultaneously.
• Master's degree or PhD in Economics, Applied Economics, or Public Policy, with substantial coursework or research experience in labor economics, applied microeconomics, workforce economics, or a closely related discipline.
• PhD in Economics, Applied Economics, Public Policy, or a closely related quantitative social science field preferred.
• At least 5 years of professional experience in applied economics, workforce analytics, labor-market analysis, data analytics, or a related quantitative discipline.
• Experience leading, coaching, and developing teams of analysts or other quantitative professionals required.
• Experience working directly with enterprise clients, senior business leaders, or HR/talent acquisition organizations strongly preferred.
• Experience with workforce planning, people analytics, recruiting analytics, human capital consulting, or talent intelligence is strongly preferred.
• Demonstrated experience applying economic analysis to practical workforce, talent acquisition, human capital, or broader business questions.
• Travel may be required for internal meetings, client engagements, conferences, and other business opportunities based on business needs.
• Salaried Exempt: Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a workweek.
• This position will manage a team of data analysts responsible for customer-facing analytics and workforce intelligence projects.