Director, Creator Program Management

Serve as a client-facing member of the team, participating in client meetings and contributing to performance interpretation and strategic recommendations

Support the client-facing reporting narrative, including inputs for Quarterly Business Reviews (QBRs), in partnership with the Client Director

Serve as a day-to-day point of contact for Sephora agency team members and when in execution phase, the creators, overseeing management of communication, timelines, and asset feedback

Escalate major risks, scope issues, or commercial needs to the VP/Executive Sponsor and Client Director as needed

Own the day-to-day program across its full scope, aligning strategy to execution and solving operational issues in real time

Own scope control and risk management: govern change requests for additional deliverables, creators, or platforms, and maintain protocols for missed deadlines, quality issues, creator drop-off, and brand safety escalations

Own P&L visibility for the program, including tracking of the agency fee across the full annual campaign slate

Support the Alumni program, including ongoing engagement strategy and refinements.

Partner with the Tech Leads to help build and maintain program infrastructure (Creator IQ, Airtable), ensuring data accuracy across vetting, roster management, and reporting

Run day-to-day program operations and own the master schedule, including the annual application and selection cycle across all review phases

Coordinate creator onboarding and oversee briefs, submissions, approvals, and campaign flow across Single Brand Campaigns (SBC), Multi-Brand Campaigns (MBC), and Sephora-led formats

Oversee milestones, dependencies, review SLAs, and status reporting; manage feedback through a single system with clear owners rather than across email, chat, decks, and text

Collaborate with Legal, Ops, and Research to keep vetting, contracting, and compliance processes on track

Direct and mentor the Project Management Coordinator, Creator Relations Managers, and other team members supporting the program

Bachelor's degree or equivalent practical experience

7+ years of relevant experience in influencer/creator marketing, talent partnerships, or account/client management within an agency, media, or entertainment environment, including senior-level, client-facing experience

Demonstrated experience running high-volume operational programs (e.g., application cycles, vetting, onboarding, or comparable logistics) at scale, with strong attention to detail

Deep knowledge of the creator economy and platforms such as TikTok, Instagram, and YouTube, with familiarity with creator/influencer marketing platforms (e.g., Creator IQ) and program management tools (e.g., Airtable)

Strong financial and commercial acumen, including experience tracking budgets, fees, or program P&L

Excellent client-facing communication skills, with the ability to synthesize data into clear, client-ready reporting and strategic recommendations

Highly organized, with the ability to operate as both a strategic and hands-on leader across multiple concurrent workstreams in a fast-paced environment

Preferred experience in the beauty, retail, or CPG creator marketing space

Preferred experience standing up or scaling a creator/ambassador program

Preferred experience with agency fee tracking or billable program financial management

Working knowledge of invoicing/PO systems (e.g., Coupa) in an agency context preferred

The unique and exciting opportunity to work at one of a leading global entertainment companies

Access to the tools, leadership, and resources you will need to create and drive a center of excellence

The opportunity to do the best work of your career

Work in an inclusive and diverse company culture

Competitive programs to support your well-being

Experience working in a collaborative environment with room to grow

UTA is a premier global talent agency built for the future of media and entertainment. The agency's diversified platform and best-in-class, client-first approach is innovative, collaborative, and positioned to lead in an evolving market. UTA represents the most celebrated artists, creatives, and brands, from icons and legends to next-generation talent. Its integrated capabilities span film and television, music, comedy, creators, sports, brands, news, publishing, speakers, theater, and more. It is based in Los Angeles with offices in the U.S., London, and Munich.

For more information: https://www.unitedtalent.com/about/

UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.

https://www.unitedtalent.com/privacy-policy