Director, Client Implementations

• Provide leadership to the team with a focus on high quality implementation planning and execution, internal cross-collaboration, compliant pharmacy benefit build, and client satisfaction
• Collaborate cross-functionally with peer leadership team and internal/external support teams to deliver best-in-class client implementations including strategic and tactical implementation plans
• Work collaboratively with cross-functional leadership team to support a culture of authenticity and teamwork
• Effectively communicate internally and externally the company mission/vision/values as well as strategic and tactical implementation processes
• Lead, coach, and mentor team; build a high functioning team by directly or indirectly hiring, mentoring, coaching, and training team members

• Develop and implement strategies to meet implementation performance guarantees, serving as an advocate for both operations and clients
• Leverage member best practices to enhance client engagement, incentives, and outcomes, ensuring maximum utilization

• Collaborate with cross-functional teams to support sales initiatives, requests for information (RFI), requests for proposal (RFP), and finalist meetings
• Lead key internal Implementation operations initiatives as required
• Provide guidance on internal and external collaborative projects and needs
• Serve as a liaison between clients and internal teams to ensure seamless communication and problem resolution

• Bachelor’s degree in business or healthcare administration required; advanced degree and PMP certification preferred
• 10+ years of progressive leadership experience in healthcare and/or PBM implementations, along with building and managing high functioning teams required
• Demonstrated critical thinking skills with the abilities to simplify, automate and change complex processes in order to improve both the Implementation and member experience
• Lead a large diverse client portfolio with a diverse team of individuals, while ensuring goals, services and projects are completed on time, on quality, on budget
• Strong planning, problem analysis skills with ability to drive a consumer-centric mind set. Ability to think strategically and execute tactically and communicate effectively, timely with transparency
• Organizationally savvy with the ability to read people and work seamlessly across all teams and all levels of stakeholders in order to collaborate and positively influence outcomes
• Growth mindset, with the ability to lead change by applying best practice and techniques in helping staff to build resiliency and quickly adapt to changing requirements and rapid growth
• Client focused mindset with experience in client-facing roles, solving complex customer concerns, managing escalations, and serving as a point of escalation
• Experience leading remote teams and working in a remote environment
• Willingness and ability to travel (20%-40%)

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment.

Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.