Direct to Consumer Specialist

This is a remote position that requires extended periods of sitting, typing, speaking, listening, and managing customer interactions across multiple communication channels. The role involves significant time spent handling customer calls and providing real-time support.

Passion for delivering outstanding customer service.

Strong verbal and written communication skills with the ability to build rapport and trust with customers.

Excellent listening skills and a genuine desire to help others.

Strong attention to detail and organizational skills.

Ability to navigate multiple systems and applications simultaneously while maintaining accuracy.

Sound problem-solving skills and the ability to resolve routine customer concerns independently.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Experience working with CRM systems, preferably Salesforce.

Ability to remain professional, patient, and empathetic during high-volume customer interactions.

Previous customer service experience in a call center, contact center, customer support, retail support, or similar customer-facing environment preferred.

Experience handling a high volume of inbound and/or outbound customer interactions.

Experience documenting customer interactions and managing information within CRM or customer support software.

Experience resolving customer concerns while maintaining a positive customer experience.

Associate degree preferred.

Equivalent combination of education, training, and relevant customer service experience will also be considered.

Red Wing Shoes is an Equal Opportunity Employer .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)