Digital Support Business Analyst, Digital Support Experience (95971)

Job Summary

Job Requirements

• Essential Functions: The Business Analyst will focus primarily on specific feature areas of the Support Site. You are an Analyst that understands how websites interact with backend systems, and you will interface with various customer-facing organizations in the company as well as potentially with the customer base including Support, Marketing or the Business Units. Specific areas of responsibility of the Business Analyst include: • Business Functional Knowledge:
• o Collaborate with business users to define requirements for IT that meet business needs. o Ensure requirements are scalable and flexible to meet future business need. o Anticipate the needs of stakeholders affected by process change. o Ensure that proposed changes represent the best overall fit for the organization and aligns with digital strategy. • Business Requirements Definition and Technical Team Collaboration:
• o Develop and define IT requirements to support process and system changes. o Co-lead design sessions to identify gaps and opportunities. o Create business requirements documents or user stories to support development team o Coordinate with IT development teams to manage the development process and resolve issues. o Prepare and execute testing plans to ensure high quality results. o Project management as needed

Job Requirements

• Strong digital product and technical background skills – ideally knowledge of SAP, customer portals and user experience/design standards • Ability to work collaboratively within a team environment of other business analysts, IT development, IT QA and cross functional peers to support deadlines. • Ability to evaluate, define and prioritize projects, and handle multiple tasks concurrently. • Our team does not perform development or coding, however background in HTML and basic development will be helpful to understand how that process works. • Strong oral and written communication skills; including business requirements documentation and user story writing. Agile background is not required, but would be helpful. • Strong analytical, problem-solving, negotiation, task and project management, and organizational skills. • Knowledge of tools, processes, and operations planning. • Experience working with IT development staff on complex projects. Responsibility and Interaction:
• o The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions. o This individual will apply attained experiences and knowledge in solving routine to moderately complex problems. o This individual must work effectively with Staff to Vice President level employees within the function, and the business and technical teams on assigned projects. There may be communication with employees in other functions as required. o Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities. o The ideal candidate will be a proactive contributor and subject matter expert on team projects. o To be successful, this individual must demonstrate favorable results through coaching and influencing others.

Education