Digital Support Apprentice

Responsibilities

• Log, triage and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation and service records.
• Raise purchase orders and maintain accurate digital records across multiple business systems to support effective service delivery and stock management.
• Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage.
• Use Microsoft 365 applications, including Outlook, Excel and Teams, to communicate, collaborate, manage information and support operational reporting.
• Work collaboratively with engineers, workshop teams and management to prioritise workloads, coordinate resources and ensure excellent customer service.
• Support digital stock control and inventory management processes, maintaining accurate records and producing reports to identify trends and discrepancies.
• Maintain and manage business-critical documentation, ensuring service logs, inventory records and operational data remain accurate, compliant and audit-ready.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows and improve system efficiency across the business.

What we are looking for

Benefits

• Opportunities to progress and grow your career.
• 23 days holiday plus bank holidays, rising to 28 days after 5 years.
• Stakeholder pension scheme & death in service benefit.