Digital Solutions Manager

Lead and develop a high-performing Digital Solutions team through coaching, mentoring, and technical guidance

Manage the rollout of Microsoft Copilot and Claude across the organization, supporting the ongoing development, maintenance, governance, and security of AI solutions

Manage team performance through standardized deployment structure, best practices and change management.

Ensure delivery of key digital initiatives, technical roadmaps and helpdesk prioritization

Partner with business leaders to align digital solutions with organizational objectives

Design and implement scalable solutions across ERP, CRM, eCommerce, and data platforms

Drive integrations, automation, and system optimization across SaaS and on-prem environments

Ensure adherence to SOPs, documentation standards, and security best practices

Contribute to long-term architectural planning and continuous improvement initiatives

Design and maintain integrity of master data and the EB Horsman data lake

Manage APIs and data integrations

Build and enhance self-serve reporting solutions, data marts, and EB Horsman PIM

Produce accurate system documentation, training materials, and change records

Contribute at a senior technical level across helpdesk support, integrations, APIs, automation, and AI initiatives

Troubleshoot and resolve complex system issues in hybrid SaaS and on-prem environments

Serve as the primary point of contact during outages or downtime

Continuously develop expertise in ERP, CRM, WMS, and eCommerce systems

Support best practices in access control, data security, compliance, and operational reliability

Contribute to change management processes, documentation standards, and DR/BC planning

Ensure security protocols and industry best practices are consistently followed

Maintain strong operational controls to ensure system reliability

Manage relationships with vendors, partners, and service providers

Support contract discussions, service evaluations, and solution delivery

Liaise with vendors to resolve issues and advance technical initiatives

Ensure vendor solutions align with business needs and technical standards

5+ years of experience in digital solutions, data, or enterprise applications

2+ years of experience leading or mentoring technical teams

Strong experience with SQL, API Management, Data Lake management, and enterprise-level SaaS platforms (ERP/CRM/eCommerce/WMS)

Experience with Power Automate, Power Apps, and PowerBI strongly preferred.

Experience working in hybrid environments (cloud + on-prem)

Strong communication skills with the ability to work across technical and business teams

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted

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