Digital Reporting Supervisor

What You’ll Need

What Success Looks Like

Work Environment

We offer a comprehensive benefits package including:

• Insurance: Medical, dental, vision, short & long term disability insurance, basic life & supplemental insurance for employees and their dependents
• Retirement: Eligibility to enroll in the company’s 401(k) plan with match contribution
• Paid Time Off: Employees receive two weeks of vacation leave per year (80 hours annually)
• Holidays: 10 paid holidays per year and 2 paid “floating” holidays per year
• Sick Leave: 5 paid sick days per year
• Tuition Reimbursement: Financial assistance to support your career development

💬 Don’t meet every single requirement?

• We’re committed to building a diverse and inclusive workplace. If you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply—you may be just the right person for this or other opportunities.

Equal Opportunity & Accommodations

Qualifications

• REQUIRED KNOWLEDGE, SKILLS or ABILITIES
• Knowledge of MS Office Suite
• Ability to learn Company’s technology platforms
• Excellent interpersonal, verbal and written communication, and organizational skills
• Superior client service mentality and ability
• Proactivity and responsiveness
• Must be detail-oriented with the ability to plan work effectively, to meet the deadlines assigned, and to make sound decisions
• Ability to multi-task and shift priorities
• Ability to resolve challenges and support process improvement
• Ability to work under pressure
• Ability to establish and maintain effective working relationships with stakeholders
• Ability to follow the Company’s standards and best practices for digital reporting and recording to ensure digital reporters’ quality assurance measurements are met
• Knowledge of adult training principles and methods
• Knowledge of court procedures, legal documents, and legal terminology
• EXPERIENCE QUALIFICATIONS
• High school diploma or equivalent required; some college experience or college degree preferred
• One year of experience working in the legal services industry preferred.
• MEASUREMENTS OF SUCCESS
• Percentage of jobs turned in on time
• Digital reporter audio/annotation quality
• Overall digital reporter performance
• Digital reporter retention rate
• PHYSICAL ENVIRONMENT AND WORKING CONDITIONS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
• Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.