Digital Project Manager

• Managing multiple projects of varying scale and complexity simultaneously
• Defining project scope, timelines, budgets and delivery plans
• Coordinating internal teams including developers, designers and external partners
• Managing the full project lifecycle from scoping through to launch and aftercare
• Facilitating sprint planning, stand-ups, reviews and project status meetings
• Coordinating testing, QA processes and user acceptance testing
• Managing content migration processes where required
• Identifying and managing project risks, issues and dependencies
• Ensuring projects are delivered on time, within scope and within budget
• Maintaining accurate project documentation including plans, status updates and reporting

• Building strong working relationships with client stakeholders
• Understanding client aims, business and market, to help deliver commercial solutions
• Communicating complex technical information clearly to non-technical audiences
• Managing client expectations throughout the delivery process
• Identifying opportunities for platform improvements or future work
• Contributing to forecasting and planning for ongoing client activity
• Helping ensure the commercial health of projects and accounts

• Managing ongoing support retainers and maintenance pipelines
• Coordinating continuous improvement workstreams and feature development
• Supporting SEO maintenance and optimisation initiatives
• Managing incidents, investigating root causes and coordinating resolution
• Ensuring platforms remain stable, secure and aligned with client goals

• Resource planning and coordination across projects
• Supporting budget tracking and margin awareness
• Maintaining delivery tooling such as Jira and timesheet systems
• Supporting financial forecasting and invoicing processes
• Producing documentation such as Statements of Work, RAID logs and reporting
• Escalating risks, issues or opportunities to senior delivery or technical leadership when required

Skills and experience Essential experience:

• 2+ years’ experience delivering digital projects in an agency or similar environment
• Experience managing website builds, migrations or digital platform projects
• Strong understanding of the project lifecycle from scoping to launch
• Experience working with Agile, Scrum or Waterfall delivery approaches
• Capable of building sustained client relationships and growth.
• Excellent organisational and communication skills
• Ability to manage multiple projects simultaneously
• Confidence communicating with both technical teams and non-technical stakeholders

Desirable experience:

• Experience with project management tools such as Jira or similar
• Exposure to financial forecasting, budgeting or invoicing processes
• Experience collaborating with account management teams on client growth
• Familiarity with our core CMS platform offering of Drupal, Webflow & Payload as well as WordPress, Laravel or Next.js framework exposure
• Understanding of hosting environments such as AWS, Pantheon or Vercel
• Exposure to SEO maintenance or digital optimisation projects
• Experience using modern delivery tooling including AI-assisted workflows

Person specification

• Strong interpersonal and communication skills
• Curiosity and a proactive approach to problem solving
• Excellent organisational and planning abilities
• Comfort working in a fast-paced environment with competing priorities
• Confidence managing stakeholder expectations
• A collaborative mindset when working with cross-disciplinary teams
• Flexibility and adaptability when navigating complex projects
• An empathetic approach to supporting colleagues and creating a positive team environment
• Open mindset to learn from others, build new skills and contribute with new ideas/solutions.

What we offer

• Hybrid working
• 4 Day working week
• Family friendly benefits
• Private medical insurance
• Company pension scheme
• 23 days holiday, increasing to 25 – plus bank holidays
• Training and development opportunities – technical, professional and other exciting skills
• Salary Sacrifice car scheme
• Cycle to work scheme with secure cycle parking (and showers and a drying room at the office!).
• Retail and gym discounts
• Team socials such as board game nights and other fun nights/days out

We are proud to be a certified B Corp, committed to operating as a responsible and sustainable business.

Our CSR approach focuses on making a positive impact on our people, our communities, and the environment.

Every colleague contributes to helping us uphold these commitments.

As part of this role, you are expected to:

• Support an inclusive, fair, and equitable workplace where everyone can thrive.
• Act in ways that promote our environmental goals, including reducing waste and using resources responsibly.
• Participate in community and social impact initiatives that strengthen our local and global communities.
• Apply ethical decision‑making in day‑to‑day work, ensuring integrity and accountability.
• Champion and adhere to our CSR and B Corp policies, helping us continuously improve.