Digital Operations Manager

· Enhanced maternity and paternity pay

· Flexible hybrid working to help balance work and home life

· Private healthcare insurance at discounted rates (Aviva)

· Employee Assistance Programme and in-house mental health support

· Access to discounted gym via benefits platform

· Regular health and wellbeing initiatives

· Strong commitment to CPD, training and professional development

· 25 days’ annual leave, increasing with service

· Buy and sell holiday scheme

· Regular social events throughout the year

· Build and manage strong relationships with internal and external stakeholders, ensuring alignment and operational excellence.

· Oversee digital operations, driving efficiency, scalability, and continuous improvement across business processes.

· Manage B2B billing, financial reconciliation, and operational reporting to ensure accuracy and performance.

· Lead operational projects, risk assessments, service launches, and User Acceptance Testing (UAT) to deliver successful outcomes.

· Develop and maintain business continuity plans, ensuring resilience during operational disruptions and peak trading periods.

· Oversee white-label partnerships, fulfilment operations, supplier relationships, and service performance.

· Manage forecasting, stock availability, and supply chain collaboration to minimise disruption and optimise customer experience.

· Ensure smooth day-to-day operations, maintaining process documentation, operational standards, and compliance requirements.

· Support store and pharmacy operations, including service rollouts, opening hours management, vaccination services, and collection propositions.

· Drive digital transformation initiatives, including paperless solutions, automation, and process optimisation.

· Manage drug pricing, rebates, procurement activity, and supplier negotiations to maximise commercial performance.

· Oversee last-mile delivery partnerships, logistics operations, and regulatory compliance, including Windsor Framework requirements.

· Collaborate with laboratory, healthcare, and NHS partners to improve service delivery, operational performance, and customer outcomes.

· Proven experience in digital operations, project management, or a related field.

· Strong knowledge of B2B billing, risk assessments, and business continuity planning.

· Excellent stakeholder management skills with the ability to build and maintain strong relationships.

· Strong analytical and problem-solving abilities.

· Experience in warehouse and fulfilment management is a plus.

· Ability to lead and train teams effectively.

· Proficiency in relevant digital tools and platforms.

· Exceptional communication, organisation, and time-management skills.

· Six-sigma or equivalent qualification. (Desirable)

· Experience in a healthcare setting. (Desirable)

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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