Digital Media Senior Associate - Customer Support (Platinum) - Search & ADs UI

Required Skills

• Excellent verbal and written English language skills . The candidate must possess good comprehension and fluency in the language.
• +12 months overall experience in troubleshooting Google Analytics and Search & PMAX with in-depth knowledge of its concept and features along with consistent performance
• Customer First Mindset - exercising the capability to identify emerging customer needs and decide appropriate actions to create the best customer experience possible.
• Navigating Complexity - has great ability to understand and analyze complex internal processes to create critical recommendations and solutions whenever possible
• Strong reasoning and logical thinking skills - ability to analyze customer issues utilizing their account information to narrow down the funnel and identify possible root causes of issues
• Strong domain and industry knowledge - has keen awareness of industry trends and appetite to remain informed.

Required Certification(s)

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
• Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy .
• Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
• To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
• Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com .