Digital Learning Implementation Specialist
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Key skills for this role
About the Role
Alef Education seeks a Digital Learning Implementation Specialist in Abu Dhabi to engage schools in implementing Alef products. The role involves training school leaders, analyzing data, and coaching teachers.
Key Skills for This Role
Responsibilities
- Build and maintain customer relationships with school stakeholders
- Train school leaders to support effective usage of the Alef Platform
- Facilitate collection and analysis of student and teacher data to identify gaps and suggest solutions
- Lead training and support systems that enable teachers product utilization and long term adoption
- Align education product/service goals with teacher and school leaders needs
- Deliver coaching and support strategies to improve use of Alef solutions
- Collaborate with cross functional teams to develop effective processes and tools
- Continuously improve personal knowledge and ability to enhance effectiveness
Requirements
- Experience in educational technology or customer success
- Ability to build and maintain customer relationships
- Strong training and coaching skills
Full Job Posting
Who we are
- Alef Education began with a bold idea: that every learner deserves a personalised and meaningful education experience.
- What started in 2016 as a small pilot programme in Abu Dhabi has evolved into one of the world's most dynamic EdTech companies reshaping how millions of students engage with learning across the globe.
- Today, Alef is proudly headquartered in the UAE, working hand in hand with ministries of education, schools, and teachers to bring smart, data powered platforms into classrooms in over 14,000 schools.
- Supporting over 1.1 million students and 50,000 teachers across the UAE, Indonesia & Morocco our AI driven platforms generate 16+ million data points every day, helping drive smarter learning decisions.
- In 2024, Alef made history as the first EdTech company to list on the Abu Dhabi Securities Exchange (ADX), cementing our role as a regional innovator with global reach.
About The Role
- The Digital Learning Implementation Specialist engages customers within assigned schools to effectively implement Alef Products and Services in support of student, teacher, school leadership and school success.
Key Responsibilities
- Builds and maintains customer relationships with school stakeholders, focusing on both school leadership team and teacher relationships to facilitate the effective usage of the Alef Platform to serve their education related needs
- Trains school leaders to support effective usage of the platform, the platform data, and other features such as the Academy
- Facilitates and supports the collection and analysis of student and teacher data using a variety of tools to identify gaps and suggest solutions for improvement
- Leads training and support systems that enable teachers product utilization and long term adoption
- Aligns education product/service goals and expectations with teacher and school leaders needs and expectations to enable long term product success
- Responsible for delivering coaching and support strategies that help school leadership, teachers and students effectively improve their use of Alef solutions
- Collaborates and aligns with cross functional teams to develop effective processes, tools, and documentation of standards that empower customer success
- Takes initiative to continuously improve personal knowledge and ability to enhance effectiveness and team achievements
What we offer
- Annual flight allowance
- Education allowance
- Life insurance
- Enhanced leave policy
- A hybrid work model and up to 40 remote working days per year to work from anywhere (with flexibility built in)
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