Support responsibility for project time, cost, quality, governance, and reporting activities, in line with business processes, internal procedures, and applicable delivery controls.
Directly manage selected digital, innovation, process improvement, or business change projects, particularly those of low to medium complexity.
Produce reports in line with internal governance and project requirements, ensuring accurate and timely updates on status, progress, risks, issues, and decisions.
Ensure application of effective risk, issue, dependency, and change management across project(s), instigating mitigation actions and escalating matters where required.
Ensure effective communication with project teams, internal and external stakeholders, partners, suppliers, and customers as appropriate.
Monitor proposed changes to project parameters, such as scope, budget, schedule, governance, or resource assumptions, and ensure these are reviewed and managed appropriately.
Monitor the quality of project deliverables and ensure project objectives and agreed outcomes are being met.
Conduct project meetings, workshops, checkpoint reviews, and attend programme or governance meetings where required.
Establish effective working relationships with key stakeholders, gatekeepers, sponsors, project leads, and delivery teams.
Solve problems creatively, while also working analytically and in a structured way to overcome issues.
Support the development of practical project delivery guidance, templates, and processes for innovation activity where existing guidance is limited or evolving.
Provide support, motivation, and practical guidance to colleagues involved in project delivery.
Ensure that projects comply with internal governance, organisational policy, information management, data protection, and any relevant statutory or regulatory requirements applicable to the project.
Support budget monitoring, forecasting, and financial tracking for allocated projects, ensuring concerns are identified early and raised appropriately.
Maintain oversight of Digital Products progressing through Group IT Stage Gate Processes , ensuring appropriate documentation, approvals, actions, and readiness are in place at each stage.
Escalate issues, delays, governance gaps, or risks to the Head of Innovation and other senior stakeholders in a timely and clear manner.
Knowledge and Skills
Proven experience of supporting or delivering projects to time, cost, and quality, ideally within digital, innovation, business change, process improvement, or transformation environments.
Experience of working in a project support, project coordination, project management, or delivery role with responsibility for monitoring plans, actions, risks, issues, and reporting.
Experience of supporting governance processes and applying structured project controls in a practical and proportionate way.
Experience of identifying delivery issues and risks and taking appropriate action, including timely escalation where required.
Takes responsibility for promoting self-development, maintaining CPD, and undertaking identified training and learning to maintain current proficiency and awareness of emerging technologies, methods, and best practice.
Flexible, with the ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Successful experience of translating analysis, ideas, or emerging requirements into practical implementation and delivery activity.
Facilitation and workshop experience.
Experience of different project delivery approaches, for example agile, waterfall, or hybrid methods.
Understanding of project governance, reporting, assurance, and stage gate processes.
Experience of supporting digital products, digital delivery, technology-enabled change, or innovation-related activity would be desirable.
Well-developed planning and organisational skills, including scope, scheduling, action tracking, and milestone management.
Risk and issue management experience.
Budget monitoring and cost control support experience.
Experience of coordinating resources and stakeholders, including within matrix-managed environments.
Strong communication and interpersonal skills.
Effective influencing and negotiation skills.
High level of IT literacy, with proficiency in Microsoft Office tools, SharePoint, MS Project, and other project or collaboration tools as required.
Experience with Agile Project Management
Behaviour / Competency
Analytical thinking: ability to tackle issues and problems in a logical, structured, and step-by-step way.
Concern for accuracy: desire to ensure accuracy, consistency, and quality in work delivered.
Results orientation: ability to maintain focus on delivery, deadlines, and practical outcomes while supporting others to achieve agreed objectives.
Communication skills: ability to communicate clear, concise, and accurate information in written and verbal formats to a range of audiences.
Creativity and innovation: willingness to challenge assumptions and support the development of practical, effective, and innovative solutions.
Influence and persuasion: ability to work constructively with others to gain support, alignment, and commitment.
Interpersonal skills: ability to understand and respond appropriately to other people’s perspectives, concerns, and priorities.
Relationship building: ability to build and maintain effective working relationships and networks across the organisation and with external stakeholders where required.
Planning and coordination: ability to organise activity effectively, maintain oversight of multiple priorities, and ensure actions are progressed.
Judgement and escalation: ability to recognise when issues need to be resolved directly and when they need to be escalated appropriately.
Safety
SYSTRA Ltd and its employees subscribe to the six key Industry Safety Rules.
Commitment (Safety is the first consideration in everything we do, if it isn't safe, we don't do it).
Leadership (Safety begins at the top - we walk the talk and set a visible example).
Openness (Safety is openness - information is shared and investigation conclusions are open to all parties).
Reporting (Safety is knowledge - we report every incident and take immediate remedial action).
Responsibility (Safety is everyone's responsibility - we learn from mistakes and will not tolerate negligence).
Measurement (Safety needs a common measure - we shall use lost time, accidents and other appropriate measures).
