teamtailor
Digital Helpdesk Support Apprentice
DS Business Solutions
Glasgow, GBR
Full Time, Internship
Entry
Onsite
GBP 19000-19000 yearly / year
Discovered 3 weeks ago
MPS Estate Management SystemIT DatabaseSelect Billing SystemService Logging SystemKonica Minolta software applicationscustomer support tools
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MPS Estate Management SystemIT DatabaseSelect Billing System
Role Overview
You will act as the first point of contact for customers requiring technical assistance and support. You will help users resolve a variety of digital and technology-related issues whilst developing valuable skills in troubleshooting, customer service, digital systems, and IT support.
Working alongside experienced colleagues, you will gain hands-on experience supporting customers both remotely and on-site, building technical knowledge across a range of systems, software applications, and business technologies.
Key Skills for This Role
MPS Estate Management SystemIT DatabaseSelect Billing SystemService Logging SystemKonica Minolta software applicationscustomer support tools
Full Job Posting
About the role
You will act as the first point of contact for customers requiring technical assistance and support. You will help users resolve a variety of digital and technology-related issues whilst developing valuable skills in troubleshooting, customer service, digital systems, and IT support.
Working alongside experienced colleagues, you will gain hands-on experience supporting customers both remotely and on-site, building technical knowledge across a range of systems, software applications, and business technologies.
Responsibilities
- Act as the first point of contact for customer technical support enquiries via telephone, email, and digital support systems
- Log, monitor, update, and manage support tickets using the company's service management platform
- Develop expertise in DS Business Solutions' key business systems, including MPS Estate Management System, IT Database, Select Billing System, Service Logging System, Konica Minolta software applications and customer support tools
- Support customers with printing, scanning, networking, software, and connectivity issues
- Diagnose and troubleshoot technical issues, resolving first-line support requests wherever possible
- Escalate more complex technical issues to senior engineers and specialist support teams when required
- Assist with the installation, configuration, and maintenance of multifunctional devices (MFDs) and associated software solutions
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