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Digital Customer Supervisor
Q Mobility
Abu Dhabi, UAE
Full Time
Manager
2 weeks ago
Customer ServiceTeam LeadershipQuality MonitoringEscalation ManagementWhatsAppMobile App
Free
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Customer ServiceTeam LeadershipQuality Monitoring
About the Role
Q Mobility seeks a Digital Customer Supervisor to lead the Digital Customer Agent team across WhatsApp and the Q Mobility App. The role oversees channel performance, quality monitoring, and escalation resolution for DARB, MAWAQiF, and private parking services.
Key Skills for This Role
Customer ServiceTeam LeadershipQuality MonitoringEscalation ManagementWhatsAppMobile App
Responsibilities
- Lead and manage the Digital Customer Agent team across Q Mobility’s digital service channels
- Oversee channel performance, quality monitoring, and escalation resolution for DARB, MAWAQiF, and private parking services
- Support the Department’s migration of customer interaction from physical and voice channels to digital channels
Requirements
- Minimum 5 years of experience in customer service or contact center operations, including WhatsApp or in app customer service channels
- Proven experience in a team leadership or supervisory role within a customer service environment
- Preferred: Experience in mobility, transport, or public sector environments
Full Job Posting
Role Overview
- Lead and manage the Digital Customer Agent team across Q Mobility’s digital service channels — the WhatsApp channel and the Q Mobility App
- Oversee channel performance, quality monitoring, and escalation resolution for DARB, MAWAQiF, and private parking services
- Support the Department’s migration of customer interaction from physical and voice channels to digital channels
Experience Required
- Minimum 5 years of experience in customer service or contact center operations, including WhatsApp or in app customer service channels
- Proven experience in a team leadership or supervisory role within a customer service environment
- Preferred: Experience in mobility, transport, or public sector environments
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