Digital Customer Success Manager

Customer Success & CRM: ChurnZero and HubSpot.

Data & Analytics: Tableau and Looker, which are used to analyze usage patterns and build dashboards.

Customer Stories

Meet the humans behind the screens | Working @ Hack The Box

A glimpse into HTB’s 2025 Sales Kick Off (SKO)

Humans of HTB: Anna’s journey into HTB customer success scaling team

Design & Manage Digital Experiences: Develop and maintain scalable onboarding, activation, and adoption flows (such as email sequences, in-app guidance, and webinars) to guide customers through the product lifecycle.1

Drive Product Adoption at Scale: Launch 1-to-many programs, including office hours, training sessions, and campaigns, to increase overall product usage and customer value.

Produce Scalable Educational Content: Collaborate with internal stakeholders like Support and Product Marketing to create tutorials, help articles, templates, and video walkthroughs that foster self-service.

Monitor Portfolio Health: Analyze usage data and engagement metrics to identify growth or risk signals, iterating on health scoring and triggering automated outreach for disengaged accounts.

Execute Communication Campaigns: Co-own broad outbound communication with Marketing, including product updates and best-practice tips, while utilizing A/B testing to optimize messaging effectiveness.

Flag High-Touch Opportunities: Address customer feedback and identify specific accounts requiring human follow-up, such as expansion opportunities for Sales or renewal risks for the Renewals team.

Optimize Systems & Tooling: Manage and leverage the technical toolset (e.g., ChurnZero, HubSpot, Looker) to build dashboards and streamline processes, ensuring a data-driven approach to customer success.

🎯You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large.

🎯 You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy.

🎯 You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows.

🎯 Most importantly, you'll have a blast at HTB 🥳 because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!

Level 1 — Apply: Submit your application. Tell us why this role excites you and what you’d bring.

Level 2 — Talent Screen: A conversation with our Talent Acquisition team to explore your background and ambitions. Please note that an online assessment must be completed before your conversation with our Talent Acquisition team.

Level 3 — Chat with Anna: A relaxed conversation with your future manager. Think of it as a mutual vibe check.

Level 4 — Complete a job-specific challenge and have a meaningful conversation with the team.

Level 5 — Congratulations! Not many reach this level 💪. Level’s objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB.

Level 6 — You've officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer.

Quest complete. Congratulations, you’re officially one of us 🥳🎉🎇Your next quest: complete the onboarding.

At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you!

Hack The Box is the leading cyber readiness platform for the agentic era, battle-testing and upskilling both humans and AI agents to enhance organizational cyber resilience. Trusted by the Fortune 500, government agencies, and MSSPs, the platform delivers threat-informed learning paths consisting of real-world scenarios in gamified labs and live-fire simulations that build and validate offensive and defensive cyber capabilities. With a loyal community of more than 4 million members and 800+ enterprise customers, Hack The Box empowers teams and intelligent systems alike to strengthen cyber defenses and reduce breach risk effectively.

Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece.

We’re incredibly proud to share that our headquarters in the UK, along with our entities in Greece and the US, have been certified as a Great Place to Work for 4 consecutive years (2023 - 2026).

In addition, our Greek entity has been recognized among the Best Workplaces in Greece (4th, 2nd, 3rd, 1st) and Europe (7th, 10th, 73rd) during this period — a testament to our strong culture and commitment to creating an exceptional employee experience!

Take a sneak peek at how it is to be part of HTB . Get more insights about our HTB culture and employee experience by visiting the “ about us ” section of our site, our career site , and Glassdoor .

At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values.