Digital Customer Engineer

Our Work Culture

Core Responsibilities

• Technical Consulting: Support Partners in establishing technical requirements and identifying current-state inhibitors to cloud adoption.
• Architectural Guidance: Translate complex customer requirements into ideal future-state architectures, focusing on business value and scalability.
• Technical Evaluation: Support thorough & efficient technical evaluations in "Solution" sales stages (S2 to S3).
• Partner Enablement: Act as a primary technical resource for Partners & Sales (CSR/FSR, DSR), helping them address technical questions, objections, and blockers in their engagements with Customers.
• Solution Prototyping: Work hands-on with Google Cloud products to demonstrate and prototype integrations in Partner environments. Navigate, analyze and interpret technical documentation for Google Cloud products. Advanced knowledge of administrative / development / support consoles for Google Cloud products
• Strategic Messaging: Prepare and deliver product messaging, technical whiteboards, and solution briefings to highlight the Google Cloud value proposition.
• Integration/Implementation Planning Guidance: Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing “best practice” advice to customers to optimize Google Cloud products’ effectiveness.
• Sales Hygiene: Use Salesforce (SFDC) and account intelligence tools to ensure all S2/technical win criteria are met and all required artifacts are loaded/notated in Salesforce record accurately and efficiently.
• Partner/Sales Facing: DCE is largely Partner/Sales facing and will not regularly interface directly with customers.
• Training/Certification: Leverage a Learning Management Solution (“LMS”) for training and certification, complete required certifications in the time allotted.

Technical Requirements

• Minimum Qualifications:
• Education: Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience; an MS degree is preferred.
• Experience: 5+ years as a Technical Sales Engineer in a cloud environment or a customer-facing role (Professional Services/Systems Engineering).
• Cloud Stack: Deep experience with Big Data, PaaS, and IaaS technologies.
• Data & Infrastructure: * Hands-on database management (BigQuery, MapReduce, Hadoop, Spark, Hive, etc.). Working knowledge of Linux and Web 2.0 (HTTP, XML/XSLT, Cookies/Sessions). Core Networking (DNS, TCP, Firewalls, Proxy Servers, DMZ).
• Working knowledge of Linux and Web 2.0 (HTTP, XML/XSLT, Cookies/Sessions).
• Core Networking (DNS, TCP, Firewalls, Proxy Servers, DMZ).
• Development/Scripting/Automation: Proficiency in web application integration (REST, SOAP, Python, Java, JavaScript, PHP).

Preferred Qualifications

• Ability to create demo scripts in C#, Python, Perl, or Shell.
• Proven track record of rapidly prototyping Proofs-of-Concept (PoCs).
• Exceptional presentation skills with the ability to persuasively communicate emerging technology trends.
• Active certifications in Google Cloud (e.g., Professional Cloud Architect) or equivalent credentials from other major cloud providers are highly desirable.
• Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation

• If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.