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Digital Agency Operations Director
StoryLab
Dubai, UAE
Full Time
Director
Onsite
3 weeks ago
Agency OperationsBusiness Growth StrategyBudget ManagementClient Relationship ManagementTeam LeadershipProcess Improvement
Free
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Agency OperationsBusiness Growth StrategyBudget Management
About the Role
StoryLab is hiring a Digital Agency Director in Kaslik, Lebanon to oversee agency operations, drive commercial growth, and lead cross-functional teams. The role requires 8+ years of leadership experience in agencies or service-based businesses, with strong commercial acumen and operational expertise.
Key Skills for This Role
Agency OperationsBusiness Growth StrategyBudget ManagementClient Relationship ManagementTeam LeadershipProcess Improvement
Responsibilities
- Lead the day to day operations of the agency and ensure efficient business performance
- Develop and execute growth strategies to expand the agency's client portfolio and market presence
- Manage budgets, profitability, resource allocation, and operational planning
- Oversee client relationships and ensure high levels of customer satisfaction
- Lead, mentor, and develop multidisciplinary teams across creative, production, and client service functions
- Establish processes, performance metrics, and operational best practices
- Work closely with leadership to define strategic objectives and business priorities
- Identify new business opportunities, partnerships, and revenue streams
Requirements
- Bachelor's degree in Business Administration, Marketing, Management, or related field (Master's is a plus)
- 8+ years of leadership experience, preferably within agencies, media, digital, creative, production, or service based businesses
- Proven experience managing teams, operations, and business performance
- Strong commercial acumen and understanding of agency economics
- Excellent leadership, communication, and stakeholder management skills
- Ability to balance strategic thinking with hands on execution
Full Job Posting
Job Overview
- StoryLab is looking for a senior leader to oversee and drive the overall performance, growth, and operations of our digital agency.
- This is not a creative, art, or marketing director role. We are seeking an experienced business leader.
Key Responsibilities
- Lead the day to day operations of the agency and ensure efficient business performance.
- Develop and execute growth strategies to expand the agency's client portfolio and market presence.
- Manage budgets, profitability, resource allocation, and operational planning.
- Oversee client relationships and ensure high levels of customer satisfaction.
- Lead, mentor, and develop multidisciplinary teams across creative, production, and client service functions.
- Establish processes, performance metrics, and operational best practices.
- Work closely with leadership to define strategic objectives and business priorities.
- Identify new business opportunities, partnerships, and revenue streams.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field (Master's degree is a plus).
- 8+ years of leadership experience, preferably within agencies, media, digital, creative, production, or service based businesses.
- Proven experience managing teams, operations, and business performance.
- Strong commercial acumen and understanding of agency economics.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to balance strategic thinking with hands on execution.
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