DHS Workload Leader

The Workload Leader is responsible for the strategic assignment, management, and monitoring of investigative workloads across the program. This position ensures investigative resources are effectively utilized to support customer priorities while maintaining quality, timeliness, and production objectives.

The Workload Leader serves as a critical partner to Program Management, Field Leadership, and investigative personnel to optimize workforce utilization and support contract performance requirements.

Security Clearance: Active favorable adjudicated T5, T5R or HT

DHS experience highly desired

Flexible work location, Remote-friendly

Key Responsibilities

Assign investigative work based on geographic coverage, availability, case priority, workload capacity, and customer requirements.

Balance investigator workloads to support production, quality, and timeliness objectives.

Monitor workload distribution and adjust assignments as operational needs change.

Identify potential timeliness concerns and implement mitigation strategies.

Prepare and submit extension requests and waivers when appropriate.

Coordinate closely with Field Leadership regarding investigator capacity and performance.

Develop assignment strategies aligned with contract requirements and customer priorities.

Triage incoming work and ensure timely assignment and processing.

Analyze workload trends and forecasting data to support staffing and resource planning.

Provide workload reporting and recommendations to Program Management.

ISN Corporation is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law.

ISN Corporation maintains a Drug-Free Workplace . All candidates must successfully complete a pre-employment background investigation prior to starting employment.

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