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DG Beauty | Retail Manager – Travel Retail (Middle East)
DOLCE&GABBANA
Dubai, UAE
Full Time
Manager
3 weeks ago
Retail ManagementSales AnalysisTeam LeadershipVisual MerchandisingTraining and CoachingCustomer Experience
Free
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Retail ManagementSales AnalysisTeam Leadership
About the Role
Dolce & Gabbana Beauty is seeking a Retail Manager for Travel Retail in the Middle East to drive retail performance and brand excellence across airport and border shop doors. The role involves managing Beauty Advisors, achieving sell-out targets, ensuring perfect in-store execution, and leading a multicultural team.
Key Skills for This Role
Retail ManagementSales AnalysisTeam LeadershipVisual MerchandisingTraining and CoachingCustomer Experience
Responsibilities
- Own sell out targets for assigned travel retail accounts and build monthly/quarterly action plans
- Analyze sales by door, category, SKU, and animation to identify opportunities and risks
- Partner with the commercial team to forecast needs and support optimal stock levels
- Monitor KPIs such as productivity per BA, sales per door, average ticket, and conversion
- Lead, coach, and motivate a multicultural team of Beauty Advisors across multiple locations
- Set individual and team targets, follow up regularly, and conduct performance reviews
- Organize and deliver on counter coaching and feedback sessions
- Ensure BA grooming, behavior, and storytelling consistently reflect the brand image
- Coordinate with Training to plan and execute product, service, and sales technique trainings
- Guarantee that BAs can confidently communicate brand values, hero products, and new launches
- Ensure perfect implementation of visual merchandising guidelines and planograms
- Regularly audit counters for tester availability, hygiene, merchandising compliance, and stock levels
Requirements
- Bachelor’s degree in Business, Marketing, or related field (preferred)
- 3–5+ years of experience in retail management in beauty, luxury, or FMCG
- Travel retail or multi country experience is a strong plus
- Proven track record of managing retail teams and delivering sales targets
- Strong analytical skills, comfortable working with sales reports and KPIs
- Excellent communication and interpersonal skills
- Fluent in Arabic and English
- Willingness to travel frequently across the Middle East
Full Job Posting
About Us
- Born in 1985, Dolce & Gabbana is one of the leading luxury and fashion brands in the world.
- The Group creates, produces and distributes apparel, leather goods, footwear, accessories, fragrances and cosmetics, watches and fine jewellery.
- Dolce & Gabbana offers an exceptional career opportunity as Retail Manager based in the Middle East.
- The successful candidate will be part of the EMEA DG Beauty team and will support the strategic growth and performance of the Travel Retail channel across the region.
Overview
- The Retail Manager is responsible for driving retail performance and brand excellence across Travel Retail doors in the Middle East.
- Managing Beauty Advisors (BAs), achieving sell out targets, and ensuring perfect in store execution in line with Dolce & Gabbana Beauty guidelines.
Key Responsibilities
- Own sell out targets for assigned travel retail accounts (airports, border shops, inflight where relevant) and build monthly/quarterly action plans to achieve them.
- Analyze sales by door, category, SKU, and animation to identify opportunities and risks, proposing concrete actions to drive growth.
- Partner with the commercial team to forecast needs, and support optimal stock levels, assortment, and launch readiness at door level.
- Monitor KPIs such as productivity per BA, sales per door, average ticket, and conversion, and implement corrective actions where needed.
- Lead, coach, and motivate a multicultural team of Beauty Advisors across multiple locations in the Middle East.
- Set individual and team targets, follow up regularly, and conduct performance reviews with clear development plans.
- Organize and deliver on counter coaching and feedback sessions focused on selling ceremony, service excellence, and product expertise.
- Ensure BA grooming, behavior, and storytelling consistently reflect the brand image and luxury standards.
- Coordinate with Training to plan and execute product, service, and sales technique trainings (in person and digital) for all BAs.
- Guarantee that BAs can confidently communicate brand values, hero products, and new launches to diverse traveler profiles.
- Monitor and elevate the customer experience, ensuring a seamless, luxury journey for passengers in a high traffic, time pressure environment.
- Ensure perfect implementation of visual merchandising guidelines, planograms, and animation podiums across all doors.
Requirements and Qualifications
- Bachelor’s degree in Business, Marketing, or related field (preferred)
- 3–5+ years of experience in retail management in beauty, luxury, or FMCG; travel retail or multi country experience is a strong plus
- Proven track record of managing retail teams and delivering sales targets in a fast paced environment
- Strong analytical skills, comfortable working with sales reports and KPIs
- Excellent communication and interpersonal skills, with the ability to influence without direct authority
- Fluent in Arabic and English
- Willingness to travel frequently across the Middle East (airport and store visits, events)
Competencies and Behaviors
- Entrepreneurial and results driven mindset, with strong ownership of the business
- Strong leadership and people management skills, with an ability to energize and engage remote teams
- High level of cultural awareness and adaptability, comfortable working with diverse teams and traveler profiles
- Organized, detail oriented, and able to manage multiple doors, stakeholders, and priorities simultaneously
- Passion for beauty, luxury, and delivering an exceptional customer experience
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