DevOps / Site Reliability Engineer

Responsibilities

• Design, implement, and maintain observability and alerting systems across critical services and infrastructure
• Ensure all production and internal services are properly instrumented with metrics, logs, and traces
• Own and maintain developer productivity tools, CI/CD systems, and internal platforms
• Participate in an on-call rotation and respond to production incidents with urgency and discipline
• Lead incident reviews and drive long-term reliability improvements
• Automate operational workflows to reduce manual toil and improve system resilience
• Basic Qualifications
• Strong fundamentals in web service development and distributed systems
• Solid understanding of networking concepts, DNS, TLS/certificate management, and HTTP
• Experience operating and debugging production systems
• Familiarity with observability tools (metrics, logging, alerting) and incident response
• Ability to write clear, maintainable code and automation scripts
• Demonstrated ownership, attention to detail, and sound technical judgment
• Preferred Skills and Experience
• Experience with modern observability stacks (e.g., Prometheus, Grafana, OpenTelemetry, Datadog)
• Hands-on experience with cloud infrastructure and infrastructure-as-code
• Exposure to CI/CD pipelines and developer tooling at scale
• Experience supporting safety-critical or high-reliability systems
• Strong debugging skills across application, OS, and network boundaries
• Prior on-call experience in a production environment
• Additional Requirements:
• Ability to work extended hours and weekends as necessary.
• Equal Opportunity Employer
• General Matter is an Equal Opportunity Employer; employment with General Matter is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.