DEVOPS LEAD L1

Role Purpose

The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes

Do

Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications

Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement

Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer’s requirement

Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly

Define & manage the IT infrastructure as per the requirement of the supported software code

Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, to testing, to staging, to release, configuration and monitoring

Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions

Ensure on boarding application configuration from planning to release stage

Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained

Provide customer support/ service on the DevOps tools

Timely support internal & external customers escalations on multiple platforms

Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module

Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost

Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems

Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved

Provide knowledge transfer, sharing best practices with the team and motivate

Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues

Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

Deliver