DevOps Engineer

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions . We work beyond global borders and push boundaries across all dimensions of logistics . You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

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DHL LINK is DSC’s global integration platform connecting internal systems with customers and partners (B2B) and also internal systems together (A2A). In the LINK Solution Support team, we are looking for a self-driven and analytically strong team member who can combine technical support experience with AI, automation, and data-driven reporting.

In this role, you will analyze and support implementation of AI-based solutions that improve incident & problem handling, knowledge management, service quality, and operational efficiency. You will also develop and maintain Power BI domain reports, providing clear visibility of service performance, workload, trends, and improvement opportunities. You will cooperate with DSC and ITS teams globally.

To succeed, you need a solid technical background (understanding of integration technologies is an advantage), support processes, strong analytical and communication skills, and the ability to work independently while turning complex information into practical improvements.

Ready to embark on the journey? Here’s what we are looking for: This role is best suited to candidates with strong analytical skills, a self-motivated mindset, and a technical foundation that allows them to understand integration platforms, support processes, and operational data.