DevOps Engineer | Engineering Team Manager , Vice President

The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions) acting as a first responder relative to troubleshooting, problem resolution, and escalation.

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.

Key Responsibilities

Deliver measurable improvements in availability, latency, recovery time, and incident recurrence for critical workloads.

Establish and mature SRE practices : SLIs/SLOs, error budgets, and reliability governance.

Replace alert volume with AI‑correlated signals that prioritize true business impact and early risk indicators.

Implement and improve detection, correlation, and routing workflows integrated into operational processes and tooling.

Design, implement, and govern automated remediation for known failure patterns (with safe guardrails and audit trails).

Maintain structured human oversight for novel scenarios and ensure continuous learning feeds back into automation.

Partner with Engineering/Architecture/Product to build operability, observability, resilience-by-design into services.

Drive root-cause elimination and reduce recurrence through systemic fixes, not repetitive recovery.

Own change-aware operations: use AI risk signals to anticipate failures based on historical data, dependency graphs, and weak points.

Support production readiness: capacity planning, disaster recovery exercises, and disciplined change governance.

Ensure AI-driven systems are observable, explainable, and auditable , meeting operational and regulatory expectations.

Develop and lead high performing global team, fostering strong ownership, technical depth, and a culture of accountability and continuous improvement.

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com . We also encourage you to get to know us on LinkedIn , Instagram , YouTube , X , and TikTok .

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.