Deviations and Batch Records Manager

What you will do:

• Lead and oversee a team of deviation investigators and quality records professionals, ensuring accurate, compliant, and timely completion of investigations and GMP quality records.
• Provide leadership, mentoring, coaching, and technical guidance to team members while supporting employee development, performance management, and succession planning.
• Review and approve complex deviation investigations, root cause analyses, corrective and preventive actions (CAPAs), and quality records to support product disposition and regulatory compliance.
• Partner closely with Manufacturing, Quality Assurance, Engineering, Validation, Supply Chain, and Program Management teams to facilitate timely resolution of quality events and support manufacturing operations.
• Monitor departmental performance metrics, prioritize workloads based on business needs, and drive reduction of overdue investigations and quality records.
• Serve as a strategic quality partner by identifying compliance risks, escalating critical quality issues, and ensuring appropriate mitigation activities are implemented.
• Lead continuous improvement initiatives focused on investigation effectiveness, record closure cycle times, right-first-time performance, and inspection readiness.
• Support internal audits, customer audits, and regulatory inspections through preparation of quality records, metrics, and subject matter expertise.
• Develop and maintain procedures, work instructions, training materials, and governance practices related to deviation investigations and batch record management.
• Lead departmental meetings, cross-functional forums, and quality governance reviews while fostering a culture of accountability, compliance, and operational excellence.
• What we are looking for:
• Bachelor’s degree in Biochemistry, Biology, Chemical Engineering, or another relevant scientific discipline required.
• Advanced degree preferred but not required.
• 5+ years of experience in a cGMP-regulated pharmaceutical, biotechnology, cell therapy, gene therapy, biologics, or advanced therapies manufacturing environment.
• Demonstrated leadership experience managing or leading deviation investigation, quality systems, or quality records teams.
• Strong expertise in deviation investigations, root cause analysis, technical writing, and quality record management.
• Experience independently managing complex investigations and supporting product release activities in a manufacturing environment.
• Knowledge of cGMP regulations, data integrity requirements, CAPAs, quality systems, and regulatory inspection readiness expectations.
• Excellent communication, conflict resolution, project management, and cross-functional collaboration skills.
• Experience supporting cell therapy, viral vector, biologics, or other advanced therapy manufacturing operations preferred.
• Ability to influence stakeholders, drive organizational improvements, and build high-performing teams in a dynamic GMP environment.
• About Lonza
• At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.
• Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.
• If you're ready to lead quality investigations, support cutting-edge cell therapy operations, and help drive compliance excellence across one of the world's largest advanced therapy manufacturing sites, we look forward to welcoming you on board.
• Ready to shape the future of life sciences? Apply now.