lever
Developer Success Engineer
Finch
Remote, USA
Full-time
Mid · 0+ years experience
Remote
USD 140000-170000 yearly / year
Discovered 1 weeks ago
Node.jsSQLRedisREST APIsOAuth
Free
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Node.jsSQLRedis
Key Skills for This Role
Node.jsSQLRedisREST APIsOAuth
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- Scale developer adoption, helping customers integrate with the Finch API across hundreds of integration providers.
- Conduct ongoing architectural assessments of customers' employment data pipelines and recommend changes to reduce friction, improve reliability and optimize their own user onboarding performance.
- Identify patterns in customer feedback, usage trends, and pain points, then partner with Product and Engineering to prioritize improvements and build solutions.
- Troubleshoot and optimize API authentication and authorization flows, particularly OAuth, across diverse customer environments.
- Develop and maintain internal and external workflows, processes, and tooling that strengthen the DSE function and scale customer insights.
- Advance Finch's developer documentation and resources so that integrating with Finch is as self-serve as possible.
- Build subject matter expertise across Finch's target verticals, and stay current on market trends to serve as a trusted advisor to customers, as well as inform Finch's product strategy.
- Strong communication skills with the ability to troubleshoot alongside developers and explain technical concepts clearly to non-technical stakeholders.
- Comfort working across the stack: you've touched things like Node.js, SQL databases, and caching layers (e.g., Redis), even if you're not writing production code daily.
- Experience debugging API issues: reading logs, interpreting error codes, tracing request flows, and diagnosing endpoint failures.
- A track record of driving solutions for technical customers across different use cases and integration patterns.
- The ability to context-switch fluidly across technical, business, and executive stakeholders.
- Experience with a major cloud provider (AWS experience is a plus).
- A strong understanding of API design and development, including REST APIs, webhooks, and data-portability patterns.
- Genuine curiosity about an ecosystem that's maturing fast. The employment data space is still being defined, and you'll help shape how it evolves.
- Exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
- Technical end-to-end project management experience.
- Background in Professional Services, Solutions Architecture, Solutions Engineering, or consulting.
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