Developer Services Coordinator

Main responsibilities

• Overseeing all aspects related to Developer Services, ensuring high quality standards.
• Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains.
• Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
• Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure.
• Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services.
• Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
• Ensuring that all work is covered in the event of holidays, sickness, or any other absence. To update the departmental logging system and companies work management system.
• Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
• Building and managing relationships with developers and ensuring high quality of work and standards are met.
• Occasional attendance on bottled water stations as and when required. (In working hours)
• You'll need: Skills / Qualifications / Experience
• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Customer service experience
• Good attention to detail and problem-solving abilities
• Ability to coordinate and manage priorities well
• Technical and regulatory knowledge desirable.
• Previous experience in utility sector desirable but not essential
• ​ Grow a career with a meaningful purpose. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.