zoho_recruit
Developer
MASS Tech LLC
Remote, IND
Full-time
Mid · 3+ years experience
Remote
Discovered 1 weeks ago
Zoho OneZoho CRMDelugeAPIs
Free
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Zoho OneZoho CRMDeluge
Key Skills for This Role
Zoho OneZoho CRMDelugeAPIs
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Responsibilities
- Support sales and marketing activities for MASS Tech’s Business-in-a-Box offering.
- Lead customer discovery sessions to understand sales, marketing, finance, service, inventory, and operational requirements.
- Map customer requirements to the appropriate Zoho One applications and recommend practical solutions.
- Build customized product demonstrations, proofs-of-concept, and pilot solutions.
- Prepare solution proposals, implementation plans, effort estimates, and customer presentations.
- Configure, customize, and deploy Zoho applications based on customer business processes.
- Implement solutions across key applications such as Zoho CRM, Books, Desk, Campaigns, Projects, Inventory, Creator, Analytics, and Flow.
- Write Deluge scripts and configure workflows, approvals, reports, dashboards, and automation.
- Design and manage integrations between Zoho and third-party platforms using APIs and native integration tools.
- Manage customer expectations, project timelines, communications, and implementation deliverables.
- Conduct customer onboarding, training, walkthroughs, and go-live support.
- Troubleshoot issues and coordinate with internal developers and Zoho support teams when needed.
- Create implementation documentation, training materials, case studies, and marketing content.
- Identify opportunities for additional automation, optimization, and Zoho adoption after deployment.
Requirements
- 3+ years of experience implementing, administering, or supporting CRM, ERP, or business applications.
- Hands-on experience across the Zoho ecosystem; Zoho One experience is strongly preferred.
- Working knowledge of key Zoho applications, including CRM, Books, Desk, Campaigns, Creator, Analytics, and Flow.
- Experience with Deluge scripting, workflows, APIs, integrations, reports, and dashboards.
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