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Desktop Support Technician
BAE Systems, Inc.
Radford, UAE
Full Time
Entry
Onsite
1 months ago
Microsoft OfficeWindows 10Windows 11Active DirectoryTroubleshootingAsset Management
Free
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Microsoft OfficeWindows 10Windows 11
About the Role
BAE Systems is seeking a Desktop Support Technician to provide on-site technical support for software and hardware installs, break/fix issues, and general tier 2 desktop support. The role requires proficiency in MS Office, Windows 10/11, Active Directory, and excellent customer service skills.
Key Skills for This Role
Microsoft OfficeWindows 10Windows 11Active DirectoryTroubleshootingAsset Management
Responsibilities
- Provide on site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end user community
- Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support
- Provide basic desk VoIP telephone support
- Provide mobile device support to include iPhone/iPad/Droid
- Resolve printer issues namely toner replacement, paper jams and printer maintenance
- Update asset inventory via ticketing system database
- Utilize Remote application software to provide service to both on site and off site users
- May provide minor training to customer support personnel
- Patching support for lab standalone systems
Requirements
- Proficient in MS Office products including M365
- Proficient with a variety of MS Operating Systems: Win11, Win10
- Troubleshooting skills for applications running on MS Windows based platforms
- Basic understanding of networks
- Experience with Microsoft Active Directory
- Knowledge in Asset Management
- Excellent customer service skills
- Excellent communication skills – oral and written
- Ability to work well with others in a team environment
- Adheres to standards as defined in Standard Operating Procedures
Full Job Posting
Job Description
- This is a Desktop support position. Provide on site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end user community.
- Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support.
- Provide basic desk VoIP telephone support. Provide mobile device support to include iPhone/ iPad/ Droid.
- Resolve printer issues namely toner replacement, paper jams and printer maintenance.
- Update asset inventory via ticketing system database.
- Working knowledge and experience with Active directory.
- Utilize Remote application software to provide service to both on site and off site users.
- May provide minor training to customer support personnel.
- Patching support for lab standalone systems.
Required Education, Experience, & Skills
- Proficient in MS Office products including M365
- Proficient with a variety of MS Operating Systems: Win11, Win10
- Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)
- Basic understanding of networks
- Experience with Microsoft Active Directory
- Knowledge in Asset Management
- Excellent customer service skills
- Excellent communication skills – oral and written
- Ability to work well with others in a team environment
- Adheres to standards as defined in Standard Operating Procedures.
Preferred Education, Experience, & Skills
- Knowledge of Service Now.
- Associate's degree preferred.
Pay Information
- Full Time Salary Range: $52108 $83373
Employee Benefits
- Health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance.
- Employee assistance program, legal plan, and other perks including discounts on home, auto, and pet insurance.
- Leave programs include paid time off, paid holidays, paid parental, military, bereavement, and applicable federal and state sick leave.
- Employees may participate in the company recognition program to receive monetary or non monetary recognition awards.
About BAE Systems, Inc.
- BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company.
- Delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.
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