Desktop Support Technician

Responsibilities

• Ensure SLA’s and world-class support goals are achieved;
• Hardware deployment using automated provisioning tools such as SCCM/Jamf;
• Enforce desktop hardware and software standards;
• Support productivity software such as Microsoft Office and Office 365;
• Support hardware systems, peripherals, and printers;
• Maintain standard operating systems, endpoint protection, and hardware destruction standards;
• Ensure software compliance;
• Limited travel is required;

Required Experience & Skills

• BS in Computer Science, Engineering, or related technical field with 3+ years related experience;
• Strong communication and interpersonal skills;
• Ability to work independently and with strong time management skills;
• Must be customer-service oriented;
• Maintain consistent work hours;
• Experience with support of a global environment preferred;
• Solid problem solving and analytical skills;
• Good communication skills (written and verbal);
• Self-starter who continually develops and broadens their skill set;
• Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
• Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
• Organization and documentation skills;
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless
• Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM
• Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus;

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