Desktop Support Officer
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Key skills for this role
About the Role
Axiom Technologies is seeking a Desktop Support Officer to provide on-site/on-call assistance to end users. The role requires 4+ years of Level 2/3 desktop support experience, expertise in Windows 10/11, and knowledge of Active Directory and PowerShell.
Key Skills for This Role
Responsibilities
- Provide on site/on call assistance to end users within the organization’s desktop computing environment
- Troubleshoot Windows 10 or 11 issues including Intune, cloud, and thick build machines
- Provide Web application support for Edge or Chrome
- Provide Cloud application support (collaborate with app owners where required)
- Support 3rd party applications like Microsoft, Java and Adobe
- Support MS Teams issues including video, audio, performance
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
- Support Office issues for native laptop or cloud applications
- Collaborate with various technical groups and fix issues remotely for users
- Accurately document all work performed through ticketing system including details
Requirements
- 4+ years of experience in Level 2/3 desktop support
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
- Knowledge of Active Directory and Group policies; PowerShell scripting knowledge is must
- Good Client management and communication skills
- Good Understanding of ITIL concept & ticketing tool
- At least two of: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) in desktop area, Microsoft Office Specialist (MOS) Certification
- 3+ years of relevant experience in a similar role
Full Job Posting
Company Overview
- Axiom Technologies is an Australia based entity with a history of providing Managed IT solutions to medium to large scale enterprises globally.
Role Overview
- We are looking for a capable resource to coordinate activities ranging from simple to more complex plans.
- This role will provide on site/on call assistance to end users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.
IT Skills and Experience
- 4+ years of Experience in Level 2/3 desktop support.
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
- Keep up with Windows App and Update release information
- Provide Web application support for Edge or Chrome
- Provide Cloud application support (collaborate with app owners where required)
- Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
- Support MS Teams issues including video, audio, performance
- Familiar with AppV applications, MS Store Apps and packaged applications
- Troubleshoot / find root cause for general performance issues
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
- Office license management or troubleshooting
- Keep up with release information for MS Office and security updates
Personal Attributes
- Excellent End user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem solving capabilities
- Well organized and extremely detail oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team oriented environment
- A self starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
In depth knowledge of
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Basic knowledge of
- Active Directory
- Exchange
- Apple OS
- SCCM
IT Qualifications
- At least two of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, Microsoft Office Specialist (MOS) Certification
Experience in a similar role
- 3+ years of relevant experience.
How to Apply
- If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com
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