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Desktop Support Engineers (2)
Allengers Infotech
Chandigarh, IND
Full-time
Mid · 4+ years experience
Onsite
Discovered 3 weeks ago
WindowsMicrosoft OfficeServer AdministrationIT SecurityAnti-virus
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WindowsMicrosoft OfficeServer Administration
Key Skills for This Role
WindowsMicrosoft OfficeServer AdministrationIT SecurityAnti-virus
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Responsibilities
- Provide first-line support to internal employees and external clients for all desktop-related issues.
- Install, configure, and troubleshoot desktop systems, applications, and peripherals.
- Assist with the maintenance and administration of Windows servers and desktops.
- Support network configurations, including routers, switches, firewalls, and VPNs.
- Ensure security updates and patches are applied in a timely manner.
- Manage user accounts and permissions in accordance with company policies.
- Document technical issues and solutions in the company's IT helpdesk system.
- Coordinate with the IT team to ensure rapid resolution of IT issues.
- Conduct regular system backups and perform recovery procedures when necessary.
- Provide training and support to users on new hardware and software deployments.
Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in a desktop support role, ideally supporting both internal and external clients.
- Strong knowledge of Windows operating systems, Microsoft Office applications, and other common desktop software.
- Experience with basic server administration and network infrastructure management.
- Familiarity with IT security practices and anti-virus software.
- Excellent troubleshooting skills and a strong customer service orientation.
- Good communication skills and the ability to explain technical details to a non-technical audience.
Desirable Skills
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
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