Desktop Support Engineer II

Mac, Windows, iOS, and Android platforms

Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive)

Microsoft Azure and Entra ID

Exchange Online

Jamf

Microsoft Intune

Zoom and Zoom Webinars

Active Directory

VPN, MFA, and remote access tools

Audio/visual and video conferencing technologies

Enterprise ITSM ticketing systems

Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field preferred; equivalent professional experience will be considered in lieu of a degree.

5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants.

Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.

Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies.

Deep proficiency with Microsoft 365 — Outlook, Teams, SharePoint, and OneDrive — including calendar and mailbox troubleshooting for heavily scheduled executives.

Hands-on experience with enterprise ITSM ticketing systems.

Required: hands-on administration experience with Zoom and Zoom Webinars for large-scale executive events, Microsoft Azure and Entra ID, Exchange Online, and endpoint management through Jamf and Microsoft Intune — candidates must be able to demonstrate working proficiency in each.

Working knowledge of VPN, MFA, and remote access tooling, and of the enhanced security policies typically applied to executive accounts and devices.

Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces.

Experience with installation, cabling, and maintenance of office technology equipment.

Ability to lift and transport equipment up to 50 lbs.

Experience supporting executives in a global or multi-site organization.

Familiarity with executive travel support, including remote troubleshooting across time zones.

Outstanding customer service orientation with polished communication skills.

Ability to work independently with minimal supervision while maintaining accountability.

Strong analytical and problem-solving abilities with a persistent, solution-focused mindset.

Excellent written, verbal, and presentation skills suitable for executive-level interactions.

Calm demeanor and methodical approach when managing high-pressure or sensitive support situations.

Demonstrated discretion and professionalism when handling confidential information.

What you'll get

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents

Medical, dental, and vision coverage starting on your first day

Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program

401(k) retirement plan with company matching contributions

Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time

AirVet: 24/7 virtual veterinary care at no cost

Legal services, identity protection, and supplemental health insurance options

Tax-advantaged spending accounts for healthcare, dependent care, and commuting

Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Pay Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.