naukri
Desktop Support Engineer
Infinium Technologies LTD
Abu Dhabi, UAE
Mid
Onsite
2 days ago
Desktop SupportWindowsmacOSActive DirectoryGoogle WorkspaceMicrosoft 365
Free
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Desktop SupportWindowsmacOS
About the Role
Provide first- and second-line IT support, troubleshoot hardware/software, manage user accounts, and maintain documentation for end-user technical support.
Key Skills for This Role
Desktop SupportWindowsmacOSActive DirectoryGoogle WorkspaceMicrosoft 365
Responsibilities
- Provide desk side and remote support for laptops, desktops, printers, and peripherals
- Install, configure, and maintain Windows/macOS operating systems and standard business applications
- Manage user accounts, permissions, and access via Active Directory / Google Workspace / M365
- Troubleshoot network connectivity issues (Wi Fi, VPN, LAN) for end users
- Set up new hire equipment and manage IT asset lifecycle (issue, return, disposal)
- Log, track, and resolve tickets within SLA using ticketing system
- Escalate unresolved issues to Level 2/3 support or vendors as needed
- Maintain documentation of common issues and resolutions (knowledge base)
Requirements
- Experience in desktop support and hardware/software troubleshooting
- Knowledge of Windows and macOS operating systems
- Experience with Active Directory, Google Workspace, or Microsoft 365
- Ability to troubleshoot network connectivity issues (Wi Fi, VPN, LAN)
Full Job Posting
Job Overview
- We're hiring a Desktop Support Engineer to provide first and second line IT support to end users at our office.
- You'll handle hardware/software troubleshooting, device setup, and general end user technical support to keep our teams productive.
Key Responsibilities
- Provide desk side and remote support for laptops, desktops, printers, and peripherals
- Install, configure, and maintain Windows/macOS operating systems and standard business applications
- Manage user accounts, permissions, and access via Active Directory / Google Workspace / M365
- Troubleshoot network connectivity issues (Wi Fi, VPN, LAN) for end users
- Set up new hire equipment and manage IT asset lifecycle (issue, return, disposal)
- Log, track, and resolve tickets within SLA using [ticketing system]
- Escalate unresolved issues to Level 2/3 support or vendors as needed
- Maintain documentation of common issues and resolutions (knowledge base)
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