Desktop Support Engineer

First response for desktop and cabling issues.

Research and identify solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including account setup and network configuration

Works with servers and telephone systems.

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are accurately logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Troubleshoots independently aiming for first time resolution every time, knowing when to escalate when required to ensure consistent work velocity.

Provides detailed information on steps taken on all escalations.