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Desktop Support Engineer
Tech People 247
Doha, QAT
Contract
Mid
Onsite
5 days ago
Windows 7Desktop SupportIMACServiceNowEUC ToolsRemote Support Tools
Free
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Windows 7Desktop SupportIMAC
About the Role
We are looking for a Desktop Support Engineer with 2-4 years of experience in onsite support. The role involves managing desktop devices, handling IMAC and desk side support, providing hardware and software support, and using service management tools like ServiceNow.
Key Skills for This Role
Windows 7Desktop SupportIMACServiceNowEUC ToolsRemote Support Tools
Responsibilities
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including patch updates, hardware replacements
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Monitor security profiles and anti virus software on all Desktop Devices and take appropriate action in the event of non compliance
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues
Requirements
- 2 4 years of experience in onsite support
- Knowledge and experience on Windows 7 OS
- Experience with Service management tool – ex – Service now
- Good expertise on EUC tools, remote support tools, MS office and outlook
- Understanding of Lync, VPN, and mobile device support
- Awareness of ITIL process of Incident, Change, Problem, Service Request
- Knowledge in AD and smart hands and feet support
- Knowledge and experience of supporting MAC devices
Full Job Posting
Overview
- 2 4 years of experience in Onsite support. Knowledge and experience on windows 7 OS. Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Responsibilities
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution
- Manage IMAC and desk side support services
- Manage hard and soft break fix services for laptops and desktops
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
- Experience with Service management tool – ex – Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook
- Preferable to have a good understanding of Lync, VPN, and mobile device support
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation
- Ensure that each Desktop Device is installed with the appropriate Desktop image
- Monitor security profiles and anti virus software on all Desktop Devices and take appropriate action in the event of non compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls
Requirements
- 2 4 years of experience in Onsite support
- Knowledge and experience on windows 7 OS
- Experience with Service management tool – ex – Service now
- Good expertise on EUC tools, remote support tools, MS office and outlook
- Preferable to have a good understanding of Lync, VPN, and mobile device support
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Good to have – knowledge in AD and smart hands and feet support
- Good to have – knowledge and experience of supporting MAC devices
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