Desktop Support Engineer

• Strong understanding of Windows Operating Systems (Windows 11) and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience in desktop support within an IT support or helpdesk environment.
• Good understanding of Active Directory for managing user accounts and permissions.
• Familiarity with common software applications such as Microsoft Office Suite, Outlook, VPN clients, and remote desktop tools.
• Familiarity with Microsoft Azure and its role within a modern hybrid/cloud based IT environment.
• Ability to diagnose and resolve basic hardware issues, including desktops, laptops, and peripherals.
• Basic understanding of Microsoft Entra ID (formerly Azure Active Directory), including user account management, password resets, group membership, permissions, and authentication/MFA.
• Basic knowledge of ticketing systems for managing incident requests.
• Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
• Excellent organisational and time management skills, with the ability to handle multiple priorities simultaneously.

• Experience in supporting mobile devices (iOS, Android) and remote access technologies (e.g. VPN).
• Basic experience with remote support tools (e.g. TeamViewer, Microsoft Remote Desktop, etc.).
• Knowledge of basic IT security best practices (password policies, data protection, etc.).
• IT certifications such as CompTIA A+, Microsoft Certified: Windows OS Fundamentals, or equivalent are a plus but not required.

• Customer-focused with a positive attitude and a passion for helping others.
• Proactive problem-solving skills and attention to detail.
• Team player with the ability to work well under pressure and meet deadlines.
• Willingness to learn and adapt to new technologies and processes.

We offer a blended work model with a flexible approach to studio and remote working, along with a friendly studio environment, an award-winning lifestyle package, and a commitment to your personal development through the HLM Academy.

Diversity, Inclusion and Belonging matter deeply to us.

We want everyone to feel welcome and supported to thrive.

If you need any adjustments to the application or interview process, just let our HR team know and we’ll be happy to support you.

If you think this role could be for you, please send your CV and examples of your work.

Those shortlisted will be contacted.

HLM Architects is an Equal Opportunities Employer.