Desktop Support Engineer
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Key skills for this role
About the Role
Big Data Technology Solutions seeks an experienced Desktop Support Engineer for an on-site contract role in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Deliver comprehensive technical support to end users
- Handle incoming support requests via phone, email, chat, and ticketing systems
- Diagnose and resolve issues such as network connectivity, password resets, email access, and printer malfunctions
- Own incidents from initial report through to final resolution
Requirements
- Experience in desktop support and technical troubleshooting
- Knowledge of network connectivity, email, and peripheral issues
- Familiarity with ticketing systems and incident management
Full Job Posting
Responsibilities
- Delivering comprehensive technical support to end users, ensuring the stability, security, and optimal performance of desktop systems and related infrastructure.
- Handling incoming support requests via phone, email, chat, and ticketing systems, efficiently diagnosing and resolving common issues such as network connectivity problems, password resets, email access difficulties, and printer or peripheral malfunctions.
- Owning incidents from initial report through to final resolution, which includes investigating.
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