Desktop Support Analyst II

In addition, the position requires that the candidate participate in the resolution of daily support request assigned in ITSM system. This position will serve as a technical resource in the use of current and future enterprise software applications. The Desktop Support Analyst II will provide support, including training and mentoring, to all members of the Help Desk team as well as end users.

The Desktop Support Analyst II must be able to follow oral and written directions. Must be self-motivating and able to work with minimum direction and must be able to prioritize assigned workloads and effectively complete projects and priorities.

The Talent You Bring

The Essential Requirements:

4+ years of desktop support experienceBasic computer and office skills

VMWare experiencec.

Thorough knowledge and practical experience in updating, configuring, and troubleshooting PC/MAC operating systems (primarily Windows 11 and iOS)

Advanced knowledge of supporting workstations in a virtual environment

Thorough knowledge and practical experience in updating, configuring and supporting Cisco telecommunication infrastructure

Advance knowledge of Help Desk monitoring software (ITSM)

Advanced Smartphone experience (iOS and Android)

Firm understanding of implementation techniques and sustainment requirements for desktop, network, and server environments

Demonstrated ability to perform analysis and make decisions that provide innovative and effective solutions for moderate technical problems

Must be able to follow oral and written directions

Must be self-motivating and able to work with minimum direction

Must be able to prioritize assigned workloads and effectively complete projects and priorities

Attention to detail, administration, and demonstrated organizational skills are required

Strong verbal, written, listening, and communication skills

Demonstrated ability to establish and maintain productive working relationships with all levels of employees

Must be flexible and highly receptive to change

Additional skills and experience are a plus:

4-year degree in Information Systems or related field

Experience with application virtualization

VMware certification

How We'll Have Your Back

Catalyst Corporate’s compensation structure offers market-competitive base pay. However, Catalyst's full compensation package is more than just your paycheck and is meant to support and improve your personal and professional life, including:

Time Away: Federal Holidays, Vacation, Sick Time, and Parental Leave, as well as time off for volunteering.

Planning for the Future: 401K retirement savings plan with matching and company contributions.

Supporting your Health & Well-Being: Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account.

Building a Family: We were named “Best Place for Working Parents” since 2021 due to our commitment to family-friendly policies and practices.

Work-Life Integration: Other benefits include credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers. In addition, we also offer access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.

Who We Are

With innovative payments, asset management and liquidity solutions, Catalyst is unlocking new possibilities for credit unions across the nation, and the members they serve. We are passionate about transforming goals into achievements and helping credit unions grow. Discover why more than 1,500 credit unions are using Catalyst’s solutions today: catalystcorp.org .

Catalyst is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.