Desktop Support Analyst

• Degree in computer science or related field or equivalent technical or professional experience.
• Minimum of 2 years of experience in a desktop support role.
• Must be able to work under intense pressure to provide timely end user support. Ability to flourish in a fast-paced, ever-changing environment.
• Must maintain a high level of service while assuring strict security. Must be able to maintain client confidentiality and provide services in a non-partisan and neutral manner.
• Ability to work and communicate with highly technical staff. Excellent customer service skills to interact effectively and positively with peers, users, and management.
• Outstanding ability to work under general direction in an unstructured environment with stress-oriented situations.
• Must be detail oriented, independent thinker with excellent written communication skills.
• Outstanding planning, tracking, and follow-up skills a must.
• Must have documented knowledge of local and wide area networks; computer software and hardware; knowledge of data communications, network planning and analysis. Technical certifications and/or technical training in personal computer hardware and/or software, servers, local and wide area networks, and/or communications highly desirable.
• Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise. Ability to design workable solutions to problems in a timely manner.
• Knowledge of desktop and laptop hardware and software including Microsoft Office 365, OneDrive, Operating systems Windows 10, and others.
• Knowledge of Computer peripherals and support issues.
• Customer Service attitude requires direct interaction with users.
• Experience with Windows Server 2003/2013 Active Directory domain including DNS, WINS, DHCP, and file permissions.
• Server administration using VMware for desktops and server’s high desirable
• Server administration for Microsoft SQL Server is highly desirable.
• Server administration for Microsoft Exchange is highly desirable.
• Prior experience with Ring Central and Salesforce is desirable
• Must be detail oriented, with outstanding tracking and follow-up skills.
• Must be authorized to work indefinitely in the US without sponsorship

This position is in a fast-paced office environment typically assigned to a cubicle workstation.

Most of the time is spent problem solving and researching concerns using a computer terminal.

There may be occasions that require time to be spent in a warehouse environment that is not climate controlled.

This position description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.

Incumbents may be required to perform other duties as assigned or as required by the needs of the business.

CLARK Material Handling Company retains the discretion to change or add to the duties of the position at any time.

Clark Material Handling Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.