Desktop Services Engineer

Provide on ‑ site desktop support in the London office and remote support to users in other locations

Triage and resolve incidents and service requests via ServiceNow, phone, email, chat, and monitoring tools

Troubleshoot end ‑ user issues and aim to resolve them at first contact, where possible

Support Windows and macOS desktop environments, including device builds, deployments, maintenance, and upgrades

Administer and support core desktop technologies such as Active Directory, Entra ID , endpoint management, and collaboration tools

Assist with workstation testing, rollouts, audio ‑ visual systems, and meeting room technology

Work with global support and escalation teams to resolve complex issues

Maintain relationships with hardware and software vendors, including local procurement and asset management

Identify opportunities for service improvements, automation, and increased efficiency

Support business ‑ critical users, including trading floor and senior stakeholders, when required

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Hands- on Active Directory administration experience

Experience supporting Windows and MacOS environments within a medium to large organisation

Strong knowledge of desktop hardware, operating systems, and end-user software

Experience supporting users in a Microsoft 365 environment.

Experience supporting collaboration and audio visual tools such as Microsoft Teams

Familiarity with endpoint management tools (e.g. SCCM, Intune, Jamf or equivalent)

Experience working with IT service management platforms such as ServiceNow

Excellent communication skills and a strong customer service mindset

Ability to prioritise workload, work under pressure, and meet tight deadlines

Experience supporting a mobile workforce in a secure enterprise environment

Exposure to supporting senior stakeholders or trading floor environments

Experience with endpoint security, VPN, or remote access technologies such as Zscaler.

Experience supporting Microsoft Teams Room s and relevant hardware.

Relevant certifications and a strong interest in technology

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

Lead and Inspire : Drives trust, alignment, and enthusiasm

Think Big: Focus on the problems that most impact commercial outcomes

Champion the client : Understand and prioritise client's needs

Deliver at pace : Push for fast, sustainable growth;

Raise the bar : Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here .