Desktop & Service Support Analyst

• Location – North Lakes - Based at our North Lakes office in Brisbane's north, you'll have access to a modern workplace with excellent facilities. Conveniently located with free parking available on-site, our North Lakes location offers easy commuting with proximity to major transport routes and local amenities. You'll have access to nearby shopping, dining, and recreation facilities, with a relaxed, suburban setting that maintains a professional work environment.

The benefits of working at Auto & General

• Be rewarded – Bonuses and perks for high performance, and recognition of exceptional customer service and technical contributions
• Work flexibility – Options to work flexibly when remote support or Service Desk activities permit, with work-life balance initiatives and a supportive team environment
• Options for leave – Volunteer days for community engagement, additional paid 'ME' day for personal wellbeing, paid parental leave, and the opportunity to purchase additional leave
• Professional development – Learning and development opportunities, support for IT certifications (ITIL, CompTIA, Microsoft, etc.), mentoring and career progression pathways, and training on new technologies and systems
• Community engagement – The A&G Difference program for volunteering, fundraising, and donations; team involvement in community initiatives; and employee giving programs
• Wellbeing support – Mental health support and counselling services, fitness discounts and gym partnerships, a healthy mind and body hub with wellness programs, and employee assistance programs
• Team environment – On-site team events and collaboration spaces, family fun days and annual celebrations, and a strong team culture with supportive colleagues
• Employee discounts – Insurance product discounts on Auto & General policies, retail and hospitality partner discounts across Australia, and exclusive employee benefits programs

Auto & General (A&G) is Australia's fastest-growing major Motor and Home insurer, offering insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products.

We're delivered through our Budget Direct brand and partnerships with leading brands including ING, Qantas, Virgin Money and Coles Insurance.

We're committed to customer service, innovation and growth, with an inclusive and supportive workplace culture.

We actively invest in employee development and wellbeing, making us a great place to build a career in the insurance industry.

We're dedicated to safeguarding a bright future, with high performance and high integrity at the heart of everything we do.

Our commitment to our people, customers, business and community drives our success and shapes our culture every day.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.

Auto & General is not responsible for any fees related to unsolicited resumes.