Desktop Engineer
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Key skills for this role
About the Role
Themesoft Inc. seeks a Desktop Engineer for a manufacturing lab environment in Malvern, PA. The role involves supporting IT systems, troubleshooting AV devices, managing IT assets, and providing smart hands support.
Key Skills for This Role
Responsibilities
- Support overall manufacturing / lab IT systems and IT devices including scanners, printers, tablets, PCs attached to test equipment, etc.
- Advanced troubleshooting/problem solving for AV devices (projectors, microphones, speakers, amplifiers, cameras, displays).
- Advanced troubleshooting/problem solving for IT devices and mobility support/management.
- Work with multiple teams (Network, Server) and/or OEMs on high priority issues.
- Manage Power Shut Down maintenance activities including shutting down network devices and servers in Data Center.
- Manage IT Asset lifecycle management including asset collection, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
- Provide smart Hands and Feet support for Technology team on demand.
- Rack and Stack support for commissioning/decommissioning infra devices.
- Provide physical access to vendors on demand for site/Communication rooms and Data Center/Server room.
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Ensure basic Network connectivity (LAN), Wi Fi access / Video Tandberg / Printer/ Voice are available at site.
- Install and configure hardware and software components to ensure usability by end users.
Requirements
- 4.00 Years of Experience
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Advanced Troubleshooting / Problem Solving capabilities for AV devices.
- Advanced Troubleshooting / Problem Solving capabilities for IT devices and mobility support.
- Advanced communications skills to work with multiple teams and/or OEMs.
- Good Knowledge and experience in managing Power Shut Down maintenance activities.
- Manage IT Asset lifecycle management for the location/region.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices.
- Knowledge / Understanding of GMP and GxP.
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail.
- Advanced Microsoft skills (server support, etc.).
Full Job Posting
Job Description
- Role: Desktop Engineer. Location: Malvern, PA Onsite. Shift Timing: 1 PM to 10 PM EST.
- Candidate should have worked as a desktop engineer in Manufacturing lab environment.
Technician Skillset Required
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing, lab and Data Center IT equipment including scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line.
- Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays).
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management.
- Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points).
- Knowledge / Understanding of GMP and GxP.
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail.
- Provide smart Hands and Feet support for Technology team on demand.
Additional Site Requirements
- Safety training and proper PPE and/or Lab requirements always apply.
- Understanding of GMP / GxP environment: PCs / Servers cannot have any sort of maintenance or patching without approved change control windows.
- No systems or devices should ever be rebooted without proper approvals.
- Often MLL sites may have isolated networks.
- Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc.).
- Ensure best practices are followed: 5S (LEAN) or similar methodology in IT rooms / Datacenter.
- Requirements to enter a clean room: proper entry procedures, proper gear, etc.
- Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.).
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