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Desktop Design Engineer
City of New York
Brooklyn, USA
Full-time
Associate
Onsite
Discovered 3 weeks ago
Microsoft Windows desktop administrationSCCMWorkspace ONENerdio Management PlaneAzure Virtual DesktopApplication packaging and deployment
Free
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Microsoft Windows desktop administrationSCCMWorkspace ONE
Role Overview
The Desktop Design Engineer provides desktop services and engineering-level support for OTI and client-supported agencies.
The role supports physical, portable, and virtual Microsoft Windows desktop environments and related enterprise technology.
Key Skills for This Role
Microsoft Windows desktop administrationSCCMWorkspace ONENerdio Management PlaneAzure Virtual DesktopApplication packaging and deployment
Full Job Posting
Role Overview
The Desktop Design Engineer provides desktop services and engineering-level support for OTI and client-supported agencies.
The role supports physical, portable, and virtual Microsoft Windows desktop environments and related enterprise technology.
Responsibilities
- Evaluate enterprise hardware and software, package applications, and support automated deployment.
- Test computer systems and peripherals against established standards.
- Support desktops, VoIP, telecommunications, video conferencing, internet access, email, networking, security, and Office 365.
- Provide tier-three escalation support and resolve complex technical problems.
- Maintain SCCM, Workspace ONE, and Nerdio client management systems.
- Administer, monitor, troubleshoot, patch, and secure Windows hosts.
- Maintain Azure Windows Virtual Desktop host pools and adjust resources when needed.
- Document resolutions, perform root cause analysis, and implement environment improvements.
- Provide documentation, knowledge transfer, training, and technical recommendations.
Hours and Shift
- Because the position supports a 24/7 operation, overtime and shifts including weekends and nights or evenings may be required.
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